Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominik Batko

Manchester

Summary

Experienced Assistant General Manager with over 8 years of experience in hospitality and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations. Strong record of surpassing organizational goals.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Affleck & Brown
01.2023 - Current
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw computer database and physical filing systems.
  • Performed pricing and estimates based on customer needs and requirements.
  • Resolved problems promptly to elevate customer approval.

Head Bartender

Browns Manchester
11.2021 - 01.2023
  • Mentored team members and coached on procedures, company policies and standards as well as methods of preparing and mixing drinks available on the menu.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Shift Manager

JD Wetherspoon
03.2018 - 03.2019
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

Bartender

SOHO Bar Liverpool
04.2017 - 03.2018
  • Knowledge and the ability to quickly prepare over 30 cocktails
  • Made recommendations to customers based on their preferences;
  • Provided quick, efficient, and friendly service;
  • Restocked and replenished bar inventory and supplies;.
  • Greeted guests in a timely and professional manner.
  • Verified that guests at the bar were of legal age.
  • Adhered to laws regarding alcoholic beverage service.

Bartender

Whitbread, The Ladybridge Beefeater
09.2014 - 08.2016


  • Provided quick, professional, courteous, and friendly service to all customers
  • Made sure the bar area is clean and tidy
  • Prepared the bar for service, restocking wines, spirits etc.
  • Dealt with guest complaints in a friendly and efficient manner
  • Took telephone and online bookings
  • Dealt with financial transactions
  • Ensured all cash, charge, till and float procedures were carried out in accordance with company policies;.

Education

Higher Education Degree - Sport and Exercise Sciences

Liverpool John Moores University
Liverpool
07.2020

BTEC -

Birmingham Metropolitan College
England, United Kingdom
06.2016

Skills

  • Leadership
  • Attention to Detail
  • Time Management
  • Adaptability To Changing Environments
  • Excellent Communication
  • Superior Work Ethic
  • Work Well Under Pressure
  • Physical Strength and Stamina
  • Fluent in Polish and English
  • Spreadsheet Tracking and Microsoft Office

Timeline

Assistant General Manager

Affleck & Brown
01.2023 - Current

Head Bartender

Browns Manchester
11.2021 - 01.2023

Shift Manager

JD Wetherspoon
03.2018 - 03.2019

Bartender

SOHO Bar Liverpool
04.2017 - 03.2018

Bartender

Whitbread, The Ladybridge Beefeater
09.2014 - 08.2016

Higher Education Degree - Sport and Exercise Sciences

Liverpool John Moores University

BTEC -

Birmingham Metropolitan College

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Dominik Batko