Summary
Work history
Education
Skills
Additional Information
Languages
Timeline
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Dominic Omondi Otieno

London,Staffordshire

Summary

Organised administrative professional with professional appearance and communication skills. Focused on helping office meet demands with impeccably managed files, meetings and schedules. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Work history

assistant

  • Desire to embrace our values and vision and have fun!
  • Roles as remote

Web designer

  • Collaborated with It manager on the types of design and implementation processes to best meet client needs.
  • Offered meticulous attention to detail for pixel-perfect results.
  • Designed and created eye-catching, functional, intuitive websites, continually exceeding client expectations.
  • Presented potential network solutions through sketches and wireframes to working mock-ups and prototypes.
  • Implemented responsive and adaptive websites and mobile apps.
  • Deftly handled varied aspects of lifecycle project management ensuring client satisfaction from concept to completion.
  • Ensured business needs were consistently met.
  • Created custom websites by harnessing HTML, CSS and JavaScript skills.
  • Enhanced front-end performance through image optimisation and clean coding practices, accelerating load times.
  • Improved website navigation with clear and intuitive UX mapping.
  • Developed and tested REST APIs.
  • Implemented cyber security best practices to achieve stable systems.
  • Applied SEO techniques to drive engagement and improve Google rankings.
  • Boosted website performance and stability through planned maintenance and targeted troubleshooting.
  • Automated tasks and analysed data with Python programming.
  • Established testing framework with Selenium to eliminate bugs and create quality code.
  • Harnessed emerging technologies to develop innovative and profitable products.
  • Managed databases with strong SQL skills.
  • Optimised HTML email templates to improve click-through and conversion rates.
  • Assessed and balanced costs and consequences of upgrading systems.
  • Delivered front- and back-end development across mobile and web applications.
  • Designed web pages to enhance branding and navigation.

Recruiter

  • Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
  • Conducted more than 2000 interviews each year.
  • strategised client goal planning by developing successful customised recruitment strategies.
  • .
  • Followed up with prospective students to achieve monthly student enrolment and retention benchmarks.
  • Put together salary proposals for contract negotiations.
  • Proactively identified and solved complex recruitment problems that impact sales management and business direction.
  • Removed bottlenecks to increase efficiency of recruitment process.
  • Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development.
  • Kept company in compliance with EOE requirements.
  • Sourced, qualified and conducted screening interviews with qualified candidates.
  • Cold called potential employees.
  • Assisted with registration of employee benefits such as life insurance, investment retirement plans and flexible spending accounts.
  • Managed all aspects of employee life cycle process, including on and off boarding.
  • Developed reports on employee headcount, monthly HR reports and quarterly training reports.
  • Developed candidate pool by placing job advertisements, evaluating applicant resume submissions and conducting pre-screening assessments and interviews.
  • Conducted applicant tests and skill assessments.
  • Guided candidates through in-house computer testing.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates.
  • Negotiated candidate salaries and prepared employment contracts.
  • Collaborated with marketing team to create and update marketing collateral.
  • Managed and updated recruitment ATS and CMS software.
  • Worked with hiring managers to streamline hiring and recruitment process.
  • Contacted potential employees about job openings.
  • Coordinated regional compensation workshop.
  • Prepared and submitted listing of qualified applicants to jobs for review and coordinated next-phase interviews with management team and potential candidate.
  • Developed and implemented recruitment campaign and strategic plan for operation.
  • Strengthened operational efficiencies and traceability by developing organisational systems for maintaining confidential employee records and reports.
  • Conducted reference and background checks on all job applicants.
  • Worked with chief administrative officer to create new leadership development programme.
  • Assisted management with presentations for business reviews and communications meetings.
  • Trained management teams on PeopleSoft annual increment system.
  • Supported employee relocation and integration by helping new hires establish housing, schooling and registration.
  • Drafted internal announcements and sent via email.
  • Saved costs by negotiating final employment and partnership contract details.
  • Thoroughly explained employee handbook during new employee orientations.
  • Staffed wide range of technical contract, contract-to-hire and direct hire jobs.
  • Advised hiring leaders on processes and job descriptions.
  • Distributed information to applicants regarding pay, interview dates and training procedures.
  • Maintained corporate branding strategies in all recruiting activities.
  • Optimised recruitment efficiency and retained top talent by implementing new recruiting programme.
  • Completed background checks on potential hires.
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
  • Maintained website job board and updated it frequently.
  • Employed multiple feedback mechanisms and analysis to continuously improve recruiting process.
  • Expanded market share by effectively targeting prospects and closing sales contracts for successful conversion.
  • Devised customised strategies for different candidate types.
  • Informed potential students about admissions requirements, programme benefits and financial aid processes.
  • Worked with customer account managers to find best-fit candidates for openings.
  • Made cold calls to new hires.
  • Set up interviews with employers and qualified applicants.
  • Built and strengthened relationships with representatives of local university and school campuses in order to create solid pipeline.
  • Brainstormed ideas to create programme to attract high-demand job skills.
  • Analysed employment-related data and prepared required reports.
  • Organised applicant drug tests and obtained results.

Graphic designer

  • Created corporate branding, designing cohesive looks from logos to letterheads.
  • Designed engaging brochures, banners and signs for printing.
  • Oversaw design development from concept to completion, including branding graphics, print design and marketing collateral.
  • Employed design fundamentals when selecting typography, colour and layout.
  • Updated company websites with strong HTML and CSS coding skills.
  • Interfaced with clients to determine marketing and design vision, defining strategic scopes of work and delivery schedules.
  • Increased audience engagement with social media campaigns by developing impressive, engaging graphics.
  • Researched graphics trends and projected industry changes, capitalising on emerging opportunities.
  • Creatively interpreted client briefs to develop and produce unique, engaging design packages.
  • Launched new product packaging from concept development to manufacturing.
  • Delivered banners and signage for conferences and trade shows.
  • Liaised with external designers and printers to ensure deadlines were met and materials met strict quality standards.
  • Developed engaging marketing and promotional materials to generate revenue and grow client bases.
  • Produced digital advertising to showcase products and heighten brand engagement.
  • Built design mockups and prototypes with Adobe Creative Cloud, Crello and PaintShop Pro.
  • Increased client retention by delivering bespoke graphics packages to exact customer demands.
  • Created quality, high-res digital image files for use in digital and traditional printing methods.
  • Created 3D graphics and animations with Autodesk 3ds Max.
  • Devised design solutions to meet client brief requests.
  • Standardised style guides to achieve cohesive brand identity.
  • Advised printers on required techniques to fully achieve project requirements.
  • Managed lifecycle design phases, from initial client brainstorms to timely project completion.
  • Established media specifications and monitored production team conformance.
  • Used skills in Illustrator, InDesign and GIMP to create unique images and layouts.
  • Delivered against client aesthetics, function and design objectives.
  • Developed innovative, robust design solutions through collaboration with technical teams.
  • Met client deadlines through excellent workload planning and prioritisation.

Social media Manager

  • Proof Reader - Data entry - Editing - Resume writing

Copy Writer

  • Leveraged market and competitor data to identify market opportunities and gaps.
  • Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
  • Devised creative strategies for highlighting goods and promoting specific attributes.
  • Evaluated campaign performance to optimise return on investment.
  • Managed multi-channel advertising campaigns to support sales objectives.
  • Compiled and reviewed consumer data on patterns and preferences for marketing information.
  • Coordinated placements for television and radio, social media and print publication advertisements.
  • Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
  • Organised marketing plans and programmes to best support business growth and development.
  • Assessed campaign spending to maximise Return On Investment(ROI).
  • Monitored consumer trends and accurately interpreted meaning to predict future changes.
  • Conducted market research to assess potential demand and determine optimal characteristics for products or services
  • Analysed paid and organic website data to enhance Return On Investment (ROI).
  • Maximised media coverage through tactical planning and communications.
  • Developed holistic advertising strategies to achieve revenue and awareness goals.
  • Wrote engaging, entertaining and informative media scripts for different uses.
  • Advised clients on optimum mix of products and distribution channels for greatest success.
  • Built public relations strategies for broadened advertising scope.
  • Developed marketing plans to support department strategies.
  • Networked with media and PR professionals to build campaign reach.
  • Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
  • Brainstormed ideas with clients and stakeholders to maximise project potential.

Customer Service Representatives

  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Shared customer feedback and suggested improvements to enhance team performance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Recorded and processed customer data accurately.
  • Worked with call handling technology to respond to increased customers within target timeframes.
  • Investigated customer queries and responded within defined SLAs.
  • Oversaw training and mentoring of new team members, promoting productivity and quality service.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Followed up on unresolved customer issues to research and correct problems.
  • Helped new staff acclimate to customer service team and mentored on strategies for success.
  • Handled in-person, email and mailed correspondence.
  • Prepared necessary forms to complete transactions.
  • Advised customers on availability, pricing and location of products.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Recorded information about inquiries and complaints within internal database.
  • Obtained feedback from customers to improve service experience.
  • Implemented customer follow up to uphold service standards.
  • Completed transactions to replace or exchange defective items.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Virtual Assistant

  • Managed diaries scheduling appointments, arranging travel and managing papers for meetings.
  • Confidently navigated multiple IT software and systems including G-suite and Dropbox.
  • Planned social events for staff members.
  • Consistently demonstrated strong skills in invoicing, bookkeeping and credit control.
  • Maintained internal systems through CRM and website maintenance.
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Attended meetings, taking notes, drafting and distributing minutes and actioning recommendations as required.
  • Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
  • Maintained office files in both electronic and hard copies.
  • Welcomed guests and clients in upbeat and friendly manner.
  • Improved current filing system by moving to cloud-based storage solution.
  • Drafted meeting agendas and followed up on team action items.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Managed incoming and outgoing calls for busy office.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Organised client events and conferences.
  • Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Managed office inventory to ensure timely ordering and replenishment of low-level stock.
  • Assisted with invoicing and payroll to help facilitate efficient workflow.
  • Accurately tracked tax, invoicing and budget information using QuickBooks.
  • Scheduled and confirmed appointments for entire management team.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Assembled and mailed informational packets, reports and publications.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Processed contracts, expense reports and invoices.
  • Increased customer satisfaction by greeting visitors promptly and professionally.
  • Managed clerical needs of employees, including administrative support, file management and stationery supplies.
  • Standardised department filing system to increase efficiency.
  • Received and screened high-volume internal and external communications, including calls, email and mail.
  • Answered inquiries concerning standardised policies, procedures and regulations.
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Improved office efficiency by managing client correspondence, record tracking and data communications.
  • Maintained reception area in orderly manner to provide visitors with positive first impression of company.
  • Trained junior team members on administrative processes, company requirements and performance strategies.

Marketing Manager

  • Analysed customer data and campaign performance to drive improvements.
  • Leveraged industry trends to identify growth opportunities.
  • Realised greater team efficiency and effectiveness to continue significant year-on-year revenue growth.
  • Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
  • Forged strategic partnerships to broaden customer base.
  • Oversaw multi-channel lead generation campaigns with HubSpot.
  • Developed impactful brand and style guides.
  • Delivered sales pitches and presentations to high-profile clients.
  • Supervised all marketing and planning activities to achieve company goals.
  • Monitored campaign performance, adapting strategy as needed to ensure business goals were consistently met.
  • Developed cohesive marketing strategies, identifying macro trends, opportunities and challenges to deliver successful campaigns.
  • Advised on marketing strategy with strong industry knowledge.
  • Designed TV and print advertising campaigns.
  • Led client meetings to scope project goals, reporting and deliverables.
  • Launched new products and expanded into new markets with exceptional project planning.
  • Developed targeted Facebook and Google Ads campaigns.
  • Trained team in content development and project management.
  • Conducted market research to better understand key customer segments.
  • Produced promotional materials with creative copywriting and photo editing skills.
  • Liaised with sales, technical and customer service teams to drive on-time, under-budget project completion.

Data Analyst

  • Produced monthly financial reports using advanced Excel spreadsheet functions.
  • Coordinated statistical data analysis, design and information flow.
  • Produced detailed, data-driven insights and reports using online BI software to inform strategic business decisions.
  • Created standard operating procedures and new artefacts to streamline data management functions.

Tutor

  • Planned lessons to target subject weaknesses and build skills within strengths.
  • Produced modules and adapted teaching resources for different learning styles.
  • Tailored tutoring to suit individual competencies, enabling suitably paced academic progression.
  • Tailored teaching styles to tutor students with Special Educational Needs (SEN).
  • Encouraged parental involvement with extra-curricular learning, accelerating student progress.
  • Applied strong knowledge of UK national curriculum to enhance attainment levels.
  • Set clear targets and delivered feedback to achieve student goals.
  • Designed and evaluated Individual Learning Plans using person-centred approach.
  • Worked with international students to improve English language skills.
  • Developed and incorporated engaging web-based support material, aptly meeting distance learning needs.
  • Helped students prepare for routine and standardised tests, including university entrance exams.
  • Taught students remotely through live video sessions on Zoom.
  • Maximised student retention by providing inclusive, stimulating learning experiences with positive results.
  • Offered complete instructional support for students unable to attend regular classes.
  • Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
  • Updated records and progress reporting to enhance accountability.
  • Managed pupil behaviour and set firm boundaries to facilitate efficient lessons.
  • Promoted academic success and enhanced learning experiences for students of varying capabilities.
  • Harnessed technology and virtual learning to enhance student experiences.
  • Provided maths and English GCSE preparation tutoring, helping students to achieve target grades.
  • Employed diagnostic assessment tools to better understand student needs and capabilities.

Education

Doctor - Information Systems

Derby University
2019

Bachelors - Information science

Derby university
2016

Skills

  • Team player
  • Compassionate, Caring and Confident
  • Excellent communication and interpersonal skills
  • Developing slide presentations
  • Invoicing and billing
  • Staff motivation
  • Report analysis
  • Organising packages
  • Office oversight
  • Problem resolution
  • Sorting packages
  • File and data retrieval systems
  • Strong problem solver
  • Report writing
  • Document retrieval
  • Proofreading
  • Results-orientated
  • Grammar expertise
  • Microsoft Office
  • Data entry
  • Sensitive material handling
  • Detail-orientated

Additional Information

  • Current resident: UK

Languages

English
Advanced

Timeline

assistant

Web designer

Recruiter

Graphic designer

Social media Manager

Copy Writer

Customer Service Representatives

Virtual Assistant

Marketing Manager

Data Analyst

Tutor

Doctor - Information Systems

Derby University

Bachelors - Information science

Derby university

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Dominic Omondi Otieno