Dominick Spinello
London
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Automotive Maintenance and Repair Technician
Church of the Lord Jesus Christ.
Splendora, TX
05.2016 - Current
- Explained necessary repairs to customers prior to performing them.
- Provided estimates of repair costs to customers before beginning work.
- Diagnosed malfunctions of vehicles using computerized diagnostic equipment and technical manuals.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Repaired, replaced and adjusted brakes.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Replaced water pumps, radiators and hoses; repaired air conditioners.
- Adjusted timing belts in accordance with manufacturer's requirements.
- Analyzed and diagnosed automotive problems and completed skilled mechanical work.
- Inspected, replaced and repaired defective parts and completed preventive maintenance.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Conducted comprehensive safety inspections of vehicles prior to any repairs being made.
- Troubleshot electrical systems to isolate faults in wiring harnesses or other components.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Maintained a clean working environment at all times.
Department Leader
Kroger
Houston, TX
07.1999 - Current
- Provided day-to-day leadership to department staff, ensuring effective operations and compliance with company policies.
- Created reports detailing performance metrics such as quality assurance scores, cost savings initiatives, and customer feedback ratings.
- Reviewed financial documents in order to monitor budget allocations throughout the year.
- Assigned tasks to staff based on individual strengths, skillsets, and experience levels.
- Identified process improvements needed within the department in order to meet organizational goals.
- Analyzed customer feedback data in order to identify areas needing improvement within the department.
- Monitored workflow processes to ensure timely completion of tasks and customer satisfaction.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
Education
Associate of Applied Science - Automotive And Diesel Technology.
Universal Technical Institute of Texas Inc
Houston, TX01.2000
Skills
- Teamwork and Collaboration
- Staff Development
- Inventory Coordination
- Administrative Management
- Customer Relations
- Relationship building and management
- Order management
- Strategies and goals
- Policy and procedure adherence
- Training and Development
- Decision-Making
- Systems and software programs
- Goals and performance
- Merchandiser
- Preventive Maintenance
- Quality Inspection
- Mechanically inclined
- Mechanical skills
- Mechanical Troubleshooting
- Mechanical repair
- Quality Assurance
- Vehicle Inspections
- Materials inspections
- Mechanical inspection
- Diagnostics
- Maintenance and Repairs
- Electrical troubleshooting
- Electrical Maintenance
- Electrical repairs
- AC and heating
- Soldering
- Customer relations specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The difference between who you are and who you want to be is what you do.
Unknown
Timeline
Automotive Maintenance and Repair Technician
Church of the Lord Jesus Christ.
05.2016 - Current
Department Leader
Kroger
07.1999 - Current
Associate of Applied Science - Automotive And Diesel Technology.
Universal Technical Institute of Texas Inc
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