Fashion, Art, Music, Cinema
Dominic Tyl-Lasota
Chelford
Summary
An honest, reliable, highly ambitious and self-motivated individual now looking to start a career within an administration based role.
Can bring many attributes to this company, with a wide variety of skills.
I believe that I would be a great asset to this company.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Momentum Instore
07.2023 - 08.2023
- Short term contract as Validation admin / Inbound calls
- Responsibilities included liaising with client delivery managers with validation and surveyor in store installations, handling inbound calls with numerous surveyors, working in team settings, and utilizing excel and other Microsoft programmes.
Front of House – Admin
Bolton Jones & Co Solicitors
7 2018 - 7 2022
- I successfully completed a wide variety of customer support activities
- I took responsibility for organising and developing a vast number of tasks and business procedures, ensuring key aspects of both client and business objectives were met
- Duties included: individually working on the Collection of DX mail, ensuring that customer information was securely dealt with and sent successfully; being a key point of contact for updating Estate Agents and clients and communicating efficiently to pass on key information and details to customers and agents in a wide variety of formats; being the main point of contact to receive incoming calls from clients and informing and dealing with client information and requests using key customer service skills to ensure expectations were exceeded; managing the distribution of key financial information as delegated tasks which involved secure documents which I managed and sent formally including bank information and statements; being the main point of contact for working with colleagues internally, ensuring work was continuously progressed to assist and support members of staff; passing on key office documents, including a wide array of information using strong IT skills which colleagues needed to successfully complete their daily tasks; using Microsoft office skills to ensure the accuracy and precision of creating letters and documents for customers were timely and efficient, adding aspects of personalisation and client reports to manage a friendly and continuous customer service; developing strategic and organisational skills by organising key documents in a wide variety of formats both online and offline.
Bollington Wilson
04.2018 - 07.2018
- Short Term Contract as Customer Service Administrator
- Responsibilities included monitoring incoming enquiries and communicating updates to customers, processing all customer requests, managing the invoicing and billing for customer accounts, and supporting management with administrative documents on Microsoft systems.
Avalon, Handforth
01.2018 - 03.2018
- Short Term Contract as Administrative Assistant
- Responsibilities included organizing and filing client documents, producing and collating sales reports and financial insights using Microsoft Word, Teams, PowerPoint, and Excel, organizing and facilitating management meetings, taking minutes of meetings and transcribing and distributing summaries to all sales managers, and ensuring the smooth distribution of mail internally and externally.
Stock Replenishment/ Customer Service
Waitrose
05.2023 - 06.2023
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Promptly responded to inquiries and requests from prospective customers.
- Participated in cross-functional projects aimed at improving overall business operations and service delivery.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Drome menswear / Footasylum Wilmslow
10.2016 - 01.2017
- Retail sales assistant
- Responsibilities included being involved in stock control and management, assisting shoppers to find the goods and products they are looking for, processing cash and card payments, answering queries from customers, reporting discrepancies and problems to the supervisor, giving advice and guidance on product selection to customers, balancing cash registers with receipts, dealing with customer refunds, responsible for dealing with customer complaints, and working within established guidelines, particularly with brands.
Education
PGDL Law - Law
De Montfort University
Leicester 09.2020 - 07.2022
BA Music production - Audio Engineering
University Of Central Lancashire
Salford 10.2017 - 06.2020
BTEC level 3 diploma in music production - undefined
Manchester Midi School
BTEC level 3 extended diploma in Business studies - undefined
Macclesfield College
Skills
Written Communication
Teamwork and Collaboration
Self Motivation
Attention to Detail
Analytical Skills
Computer Skills
Goal Setting
Excellent Communication
Problem-solving abilities
Citizenship
United Kingdom
Personal Information
Date of Birth: 07/18/96
References
Available on request
Interests
Timeline
Momentum Instore
07.2023 - 08.2023
Stock Replenishment/ Customer Service
Waitrose
05.2023 - 06.2023
PGDL Law - Law
De Montfort University
09.2020 - 07.2022
Bollington Wilson
04.2018 - 07.2018
Avalon, Handforth
01.2018 - 03.2018
BA Music production - Audio Engineering
University Of Central Lancashire
10.2017 - 06.2020
Drome menswear / Footasylum Wilmslow
10.2016 - 01.2017
Front of House – Admin
Bolton Jones & Co Solicitors
7 2018 - 7 2022
BTEC level 3 diploma in music production - undefined
Manchester Midi School
BTEC level 3 extended diploma in Business studies - undefined
Macclesfield College