Summary
Overview
Work history
Education
Skills
References
EXTRA INFO
Affiliations
Timeline
Generic

DOMINIC SUTTON

Pontyclun,Rhondda

Summary

A dynamic and highly adaptable individual with a passion for engineering strong background in customer-facing roles. Bringing experience from various roles, including customer service, operations, and management, demonstrating strong problem-solving, team collaboration, and communication skills. With a background in mechanical engineering and a natural curiosity about the world, eager to apply my skills in a more hands-on role.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Customer Service Agent

Ecolab
Caerphilly
10.2024 - 08.2025
  • Manage and oversee corporate account portals for clients such as Mitchell and Butler and Big Table Group.
  • Handle customer service inquiries through email and phone. Resolved technical issues to improve customer experience.
  • Collaborate with Ecolab technicians, managers, and national company contacts to ensure service efficiency.
  • Took ownership of customer concerns, ensured comprehensive resolution efforts were made.


Crew Member

McDonalds
Llantrisant
03.2020 - 10.2024
  • Delivered exceptional customer service in fast-paced environment.
  • Processed high volumes of customer orders with POS software.
  • Multitasked effectively, handling food preparation, order fulfilment, and customer interaction.
  • Assisted in training new employees, improving team performance and maintaining high standards of cleanliness and food hygiene.
  • Adapted to varying shift schedules (morning, evening, and night shifts) while maintaining positive attitude.

Sales Assistant

Adidas
Bridgend
09.2023 - 01.2024
  • Enhanced sales and customer satisfaction through personalized service.
  • Managed visual merchandising and product displays to promote sales.
  • Promoted special offers and upsold products to meet sales targets.
  • Processed payments efficiently and accurately, even during peak periods.

Waiter

Llanharry Workingman's Club
Llanharry
11.2019 - 03.2020
  • Provided fast, friendly, and efficient service during busy dining times.
  • Managed customer orders, ensuring timely delivery of food and drinks.
  • Handled customer complaints, escalating to management when needed, and resolved issues to maintain customer satisfaction.

Operator

St Fagans
Cardiff
05.2019 - 09.2019
  • Assembled and disassembled various rides and stalls for fairground.
  • Ensured all structures met safety regulations and passed safety checks.
  • Operated rides and engaged with customers, providing clear instructions and safety information.
  • Delivered energetic, customer-focused interactions to ensure positive experience.

Education

Level 3 Mechanical Engineering Diploma - Mechanical Engineering

Pencoed College
Bridgend
09.2021 - 05.2023

GCSE and A Level - Psychology and Medical Science

Y Pant Comprehensive School
Pont-y-clun, Rhondda Cynon Taf
09.2014 - 05.2019

Skills

  • Customer Service: Advanced (Experience handling inquiries, complaints, and client relations)
  • Teamwork: Expert (Collaborative and enjoys helping others improve performance)
  • Communication: Advanced (Clear communicator, capable of liaising with clients and internal teams)
  • Critical Thinking: Advanced (Able to resolve issues and adapt to changing environments)
  • Salesforce: Advanced (Proficient in CRM software)
  • Microsoft Excel: Intermediate
  • Engineering Drawings: Intermediate (Experience creating and interpreting mechanical drawings)
  • Multitasking & Time Management: Excellent (Ability to juggle multiple tasks efficiently under pressure)

References

Available on request.

EXTRA INFO

Please contact my email or mobile number

Affiliations

  • Interest in nature, space, physics, and human capabilities.
  • Enjoy gym workouts, nature walks, music festivals, and travelling.
  • Passionate about cars, and have an interest in nature and biology
  • Fascinated by the history of human evolution, and the fundamentals of quantum physics and space
  • Sports Enjoyer - mainly Football and Tennis

Timeline

Customer Service Agent

Ecolab
10.2024 - 08.2025

Sales Assistant

Adidas
09.2023 - 01.2024

Level 3 Mechanical Engineering Diploma - Mechanical Engineering

Pencoed College
09.2021 - 05.2023

Crew Member

McDonalds
03.2020 - 10.2024

Waiter

Llanharry Workingman's Club
11.2019 - 03.2020

Operator

St Fagans
05.2019 - 09.2019

GCSE and A Level - Psychology and Medical Science

Y Pant Comprehensive School
09.2014 - 05.2019

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DOMINIC SUTTON