Dominic Sergeant

During my time at Get Living, I assumed the role of Retail Asset Manager, contributing significantly to the organisation's success through my expertise in placemaking and adept asset management across diverse sectors. I had the privilege of overseeing the retail portfolio of three active Built-to-Rent developments strategically positioned in key London locations such as Elephant and Castle, Stratford, and extending my impact to Manchester all totally close to 200,000 sq. ft of retail.

Taking the lead on new development projects in Birmingham, I spearheaded the retail strategy as part of the mobilisation team. This role allowed me to showcase my proficiency in not only managing existing assets but also in strategically shaping and guiding retail initiatives for emerging projects. My portfolio encompassed an array of assets, including Food & Beverage establishments, leisure facilities, convenience stores, and a mix of national brands and independent retail shops. A cornerstone of my success lies in my ability to excel in managing both landlord and tenant expectations. This achievement is attributed to my commitment to fostering strong and understanding relationships, allowing for transparent communication and alignment of objectives.

In my role, I leveraged data-driven tools to gain profound insights into consumer behaviour. This analytical approach empowered me to make informed decisions that not only optimized commercial outcomes but also contributed to the overarching goal of superior placemaking. By actively listening to the needs and preferences of the community, I ensured that the spaces under my management were not only commercially successful but also resonated positively with the people they served.

• Focus on crafting and updating business plans and investor reports, presenting meticulously considered commercial proposals aligned with Get Living's goals
• My track record in securing and managing tenant relationships goes beyond transactions, fostering sustainable partnerships
• With agility in responding to market forces, I enhance overall commercial space performance through careful business plan execution
• In investor reporting, I provide accurate insights, spotlighting both commercial success and community impact
• My career is marked by a dual commitment to driving positive outcomes and fostering community impact, contributing to Get Living's vibrant and successful commercial spaces consistently
• My focus is on formulating and executing effective leasing strategies
• I excel in establishing and nurturing relationships with national, large brands, and independent businesses, fostering a diverse and thriving tenant mix
• My proficiency lies in possessing a keen understanding of market conditions, allowing me to utilise market intelligence to inform and shape strategic property asset management plans
• I have a strategic approach that optimizes leasing outcomes, ensuring they align seamlessly with broader business objectives
• Assess short- and long-term opportunities and balance conflicts to focus on and maximise property performance
• Develop and communicate options and strategies to resolve a range of real estate challenges as it emerge
• Work with specialist advisors to ensure appropriate management of leases, rent reviews, lease renewals, assignments, sub-lettings, and licenses for alterations
• Conducting rent reviews, negotiating lease renewals, and strategically structuring commercial deals to maximise returns for landlords
• Collaborating with external agents, I've ensured fair and competitive rental valuations aligned with market conditions
• My nuanced approach to lease renewals involves effective communication, optimising rental rates, and addressing market dynamics
• In setting end-of-lease commercial deals, my strategic mindset aims to enhance property value while prioritising positive landlord-tenant relationships
• My commitment to optimising returns underscores a focus on making money for the landlord, contributing to long-term asset success
• I take pride in assuming ownership and accountability for portfolio arrears
• Collaborating closely with the Accounts Receivable team and the property management company, I work diligently to develop and implement effective approaches and strategies for managing arrears
• Throughout this process, I carefully balance considerations of vacant space against the arrears risk to optimise outcomes
• Collaborating seamlessly with the property management team, I actively contribute to the formulation of Service Charge Budgets for each property under my purview
• A critical aspect of my role involves meticulous review and validation to ensure the accuracy and completeness of the budget before it is presented to the board, and then shared to tenants
• This process involves a keen attention to detail, financial acumen, and effective communication with the property management team to guarantee that tenants receive precise and transparent information regarding service charges.

I fostered a wealth of experience managing a diverse and high-profile portfolio that includes iconic destinations like Camden Market, Stables Market, Lock Market, Buck Street Market, and the Hawley Wharf development. All this stretches across 311,000 sq. ft of retail space which makes up from small independent shops to nightclubs, Michelin stars restaurants to big leisure activities. One of my notable achievements is the successful sourcing of new tenants for vacant retail units, introducing innovative concepts such as Tomb Raider (owner of Crystal Maze London), and transforming previously unused storage spaces into lucrative leisure activities. This creative approach not only revitalised the retail spaces but also contributed to the overall vibrancy and profitability of the portfolio. The successful acquisition of high-profile tenants, including renowned brands like Ray-Ban, All Saints, and Fred Perry, highlights my ability to attract and secure prominent players in the retail industry. Simultaneously, I remain dedicated to supporting independent brands and emerging businesses, fostering a diverse tenant mix. A testament to my commitment to fostering emerging businesses is the success story of Clean Kitchen, a vegan concept that I supported from its inception as a 600 sq. ft container fast-food space to its expansion across three premises in London, including sought-after locations like Soho and Battersea Power Station. My career as a Retail Asset Manager is defined by a proven track record in managing high-profile portfolios, driving innovative leasing strategies. I am dedicated to optimizing commercial success while supporting a diverse range of businesses, contributing to the dynamic and thriving retail landscape

• Successfully managed a portfolio comprising Camden Market, Stables Market, Lock Market, Buck Street Market, and the recently developed Hawley Wharf
• Expertly filled vacant spaces with suitable tenants, ensuring optimal occupancy rates and maximising rental income
• Cultivated and maintained strong landlord-tenant relationships, fostering a professional and mutually beneficial environment
• Coordinated with external brokers, leasing admin, and facilities teams to streamline property operations and address tenant requirements
• Collaborated closely with the administrative team to oversee daily property management tasks, including lease agreements, rent collection, and maintenance requests
• Managed accounts receivable and closely monitored rent payments to ensure financial stability and cash flow consistency
• Developed and implemented comprehensive CAPEX budgets to efficiently allocate resources and enhance property value
• Provided strategic guidance on overall portfolio management, analysing market trends and identifying opportunities for portfolio growth and optimisation
• Engaged with high street shop tenants such as Ray-Ban, All Saints, and Fred Perry, ensuring their needs were met and lease agreements were maintained.

I managed a diverse portfolio of 35 properties, including large distribution warehouses and office parks, all of which were single-use with Full Repairing Leases. My in-depth knowledge and hands-on experience in managing different types of properties make me a versatile and valuable asset. Responsible for managing the daily running of the facilities and supporting infrastructure on commercial and industrial properties

Using my extensive property network, I assembled clients requiring construction and management of new property developments. After the work was completed on all new property development, I was responsible for the overall management and oversight of the properties` facilities and maintenance department

• Contract management, business development, and facilities management
• Create a support structure in terms of personnel consisting of the security and cleaning, and hygiene staff at the properties
• Monitor electrical distribution systems and infrastructure over the property portfolio
• Focusing on; Infrastructure, including electrical load and servicing; alarm security and support systems; technical support and maintenance, and armed response
• Occupational Health and Safety legislative policy implementation and adherence to legal compliance
• Plan and review the property`s operating requirements
• Communicated with owners, residents, and on-site teams
• Proactively plan & decide on the next possible ways to contain a problem from the inception date.

In my capacity as a property manager, I've not only overseen a diverse portfolio of 5 Retail properties and 3 Commercial buildings across 3 provinces but have also successfully managed the full scope of property management for retail shopping centers and commercial buildings, totaling approximately 800,000 sq. ft. This entails a multifaceted role involving the establishment and maintenance of crucial landlord and tenant relationships.

One of my key responsibilities is the compilation and control of annual budgets, a task that requires a strategic approach to ensure financial success. I'm actively engaged in the preparation of comprehensive management reports on a monthly and bi-monthly basis. These reports cover all matters related to specific properties within the portfolio and are presented with a focus on clarity and transparency.

Effectively managing a team, I oversee both administrative and facilities staff. Collaborating closely with the finance department, I work to manage each building's funds, ensuring financial stability and accountability. On the facilities side, I lead the management of service level agreements (SLAs), from their preparation to implementation. This involves meticulous oversight of contractors, ensuring they adhere to the terms outlined in the SLA, thus maintaining a high standard of service.

My commitment to delivering excellence in property management extends to every aspect of the role, from financial planning and reporting to fostering positive relationships with stakeholders. Through these experiences, I have honed my skills in leadership, financial management, and strategic planning, contributing to the overall success and growth of the diverse portfolios under my purview.

• Yearly budgeting
• Both preparing and managing
• Managed a portfolio of: Retail properties, Commercial buildings over 3 provinces
• Along with being the portfolio`s first line support to the Asset Manager, which managed the total fund of a total size of the nationwide portfolio over 3 million square feet of retail space
• Communicated with the landlord regarding building and tenant issues
• And further operational requirements at each property and the property investment fund
• Analysed and evaluated monthly and quarterly financial statements.