DOMINIC KOOMSON
HAYES,HAWENS ROAD,HNS
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MENTAL HEALTH SUPPORT WORKER
CAREASSIST LIMITED UK
HILLINDGON
11.2022 - 10.2023
- Provided emotional and psychological support to clients in crisis situations.
- Conducted assessments of client needs, strengths and resources.
- Assisted clients in developing individualized treatment plans and goals.
- Facilitated group therapy sessions on topics such as anger management, coping skills, self-esteem.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Providing day-today care and living assistance to patients.
- Administering medication
- Supporting individuals with their mental health recovery i.e. physical wellbeing, food and fluids and personal care.
- Encouraging service users to talk about their experiences in one to one or group discussions.
- Developing treatment plans in collaboration with other healthcare professionals
- Keeping accurate records and supervising patients their safety and performing risk assessments.
MENTAL HEALTH SUPPORT WORKER
FOCUS ORTHOPEDIC HOSPITAL
ACCRA
02.2021 - 08.2022
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Assisted clients in developing individualized treatment plans and goals.
- Assist with the moving and handling of patients using the correct aids available.
- Record patients vital signs
- Carry out venesection and ECG when deemed competent, access any results and ensure passed onto relevant personal.
- Facilitated group therapy sessions on topics such as anger management, coping skills, self-esteem.
- Conducted assessments of client needs, strengths and resources.
- Provided emotional and psychological support to clients in crisis situations.
- Assisted in ensuring the safety of ward actively participating in clinical risks and quality issues ,including the reporting and management of clinical incidents.
TELLER
ECOBANK GHANA LIMITED
ACCRA
06.2019 - 07.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Followed up on requests from customers in a timely manner.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
Master of Science - INTERNATIONAL RELATIONS
BRUNEL UNIVERSITY LONDON
LONDON,UNITED KINGDOM09.2022
BSC. PROCUREMENT MANAGEMENT - PROCUREMT MANAGEMENT
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADM.(GIMP
ACCRA, GHANA06.2018
HND - PURCHASING AND SUPPLY
KUMASI TECHNICAL UNIVERSITY
KUMASI, GHANA05.2011
High School Diploma -
GHANA NATIONAL COLLEGE
GHANA,CAPE COAST06.2006
Skills
- Confidentiality
- Tolerant and Flexible
- Detail oriented
- Crisis delivery
- Good communication
- Safety and Risk Assessments
- Problem solving
- Time management
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Certification
- Care certificate (Standard 1 NHS)
- Social care tv and online training
Timeline
MENTAL HEALTH SUPPORT WORKER
CAREASSIST LIMITED UK
11.2022 - 10.2023
MENTAL HEALTH SUPPORT WORKER
FOCUS ORTHOPEDIC HOSPITAL
02.2021 - 08.2022
TELLER
ECOBANK GHANA LIMITED
06.2019 - 07.2022
Master of Science - INTERNATIONAL RELATIONS
BRUNEL UNIVERSITY LONDON
BSC. PROCUREMENT MANAGEMENT - PROCUREMT MANAGEMENT
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADM.(GIMP
HND - PURCHASING AND SUPPLY
KUMASI TECHNICAL UNIVERSITY
High School Diploma -
GHANA NATIONAL COLLEGE
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