Dominic Kehoe

London,

Summary

Extensive experience within retail in creating exceptional customer experiences, leading a large sales team on Europe's largest high street. Skilled in strong interpersonal and communication skills, optimising product placement and implementing merchandising strategies to create a strong brand presentation and drive increased sales revenue. Passionate about delivering strong customer experiences by displaying strong product knowledge, analysing customer preferences and identifying sales trends to enhance the shopping experience and drive revenue. Recognised for strong communication skills, leadership, creativity and a passion for visual presentation.

Overview

years of professional experience

Work history

Part-Time Sales Assistant

Cheapside & Oxford Street, London

2018.06 - Current

Delivered Excellent Customer Service: Assisting Customers with purchases, returns and general enquiries. Remains mobile throughout the store and delivers speedy, efficient service, reacting to customers' needs.
Visual Merchandising: Maintaining well-organised product and shop floor displays in line with visual merchandising standards.
Strong Product Knowledge: Aware of the store's best and poor sellers to improve commercial standards. Providing strong and well-informed advice to customers.
Supporting the Management Team: Assisting with the store's opening and closing procedures. Managing rota and till control. Supporting several areas across the shop floor. Providing mentorship and support to new starts and members of the team.

Sales Manager

Oxford Street, London

2025.10 - 2026.01

Provided Leadership: Creates and inspires a motivated team to drive business objectives and exceed KPIs. Plans ahead, makes appropriate adjustments, and evaluates results. Takes full accountability for own's and others' development.
Visual Merchandising: Collaborating with the visual merchandising team to plan and implement new and current stock to create a strong commercial layout. Training and delegating with the shop floor team to maintain the standards in line with commercial standards.
Drives stock and Cost Efficiencies: Uses systems and reports to drive performance and productivity for all stock processes. Plans and reviews the store to set up to maximise sales.
Maximise Sales and Service: Is mobile and leads by example to provide all customers with a speedy and efficient service. Analyses and shares 'Next Loves to Listen' feedback with the store to achieve amazing service. Reviews commercial layout to identify best and poor sellers and adjusts accordingly, commercially and aesthetically.
Shows Resilience and Embraces Change: Leads, supports and motivates the sales team through moments of change. Receptive to feedback and gains insight from mistakes. Remains resilient despite setbacks and continues to drive results.
Solves Problems and Generates Ideas: Makes good decisions based on facts and information, and takes actions promptly. Challenges current practices, systems, products and service to come up with ideas to prove the store and business.

Education

Bachelor of Arts - History

Queen Mary University of London

London

09/2018 - 07/2021

St Georges RC Secondary School

London

09/2011 - 07/2018

Skills

IT: MS/Google Office Suite (Word, Excel, Outlook and PowerPoint), Power BI
Skills: Sales Management, Team Leadership, Problem Solving and Decision Making, Data Analysis, Time Management and Prioritisation, Strong Presentation and Communication Skills, Inventory Management and Stock Control, Visual Merchandising, Product Knowledge, Customer Relationship Management, Staff Development, Commercial Awareness, KPI Analysis and Reporting

Achievements: Managed a team of 10 sales associates daily Planning and carrying out phase changes Maintaining the floor to a high commercial level Reacting to best sellers, low lines and sales Exceeded sales target monthly Multitasking on high trade sales floor

References

Ilyas Nur, Assistant Store Manager, Next, Oxford Street, London

Ilyas_Nur@next.co.uk

Timeline