Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Dominic Kearney

Retail Store Manager
Glasgow

Summary

Dynamic Store Manager with over 15 years of experience in retail operations, known for driving sales and enhancing customer satisfaction through effective team leadership. Proficient in recruiting, hiring, and training high-performing teams, ensuring compliance with policies and procedures.

A resourceful leader who excels in operational management and fosters a culture of motivation and accountability among staff. Committed to achieving profitability and delivering exceptional customer service.

Overview

16
16
years of professional experience

Work History

Store Manager

Scotmid Alexandria, West Dunbartonshire
01.2017 - Current
  • Interviewed, hired and trained employees on procedures and requirements, developing competent, high-performing teams.
  • Ran multi-site operations covering 2 stores and over 40 team members.
  • Led and motivated sales teams to consistently meet and exceed KPI's.
  • Managed staff rota's, planning workloads effectively and strategically.
  • Conducting Risk Assessments, Quarterly Checks, Health & Safety/Fire Safety assessments.
  • Legal Monitoring & Compliance Documentation
  • Accountability manager for E-Learning compliance for 330 employee's covering 23 stores within my region.
  • Regional investigations & Disciplinary Manager: Specializing in Cash & Stock loss investigations.
  • Overseen the installation of Post Office in store ensuring all disclosures and training records were completed accurately for all members of staff.
  • Managed day-to-day operations for popular, high-turnover convenience store, consistently exceeding revenue targets.
  • Improved store operations by utilizing sales data and customer feedback.

Store Manager

Scotmid Clydebank, West Dunbartonshire
02.2015 - 01.2017

Supervisor

Scotmid Alexandria, West Dunbartonshire
12.2012 - 02.2015


  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Set and managed operational schedules with proper coverage to meet customer service demands.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.

Supervisor

Co-op Alexandria, West Dunbartonshire
05.2009 - 12.2012

Education

HND - Computing science

Clydebank College
Clydebank, West Dunbartonshire
06.2009

Higher - Human Biology, PE. Int 2 Maths, English, History

Vale of Leven Academy
Alexandria, West Dunbartonshire
06.2007

Skills

  • Hiring & Onboarding Staff

  • Scheduling & Shift Management

  • Coaching & Development

  • Managing Store culture

  • Operations Management

  • Loss prevention

  • Compliance Monitoring

  • Customer service management

  • Problem Solving

  • Cash & Inventory Management

References

References are available upon request.

Accomplishments

  • Trained and Developed 3 Members of my management team to manage their own successful stores.
  • Community Award for supporting local initiatives and delivering essentials to housebound customers during the pandemic.
  • Regional winner of Green Energy Challenge, reducing store energy use significantly.
  • Completed “Grow” management programme, leading to store leadership promotion.
  • Gained my level 3 food safety certificate.
  • Personal License Holder.
  • Post Office- Post Master

Timeline

Store Manager

Scotmid Alexandria, West Dunbartonshire
01.2017 - Current

Store Manager

Scotmid Clydebank, West Dunbartonshire
02.2015 - 01.2017

Supervisor

Scotmid Alexandria, West Dunbartonshire
12.2012 - 02.2015

Supervisor

Co-op Alexandria, West Dunbartonshire
05.2009 - 12.2012

HND - Computing science

Clydebank College

Higher - Human Biology, PE. Int 2 Maths, English, History

Vale of Leven Academy

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Dominic KearneyRetail Store Manager