Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dominic Kealey

Newry

Summary

I am a focused Sales Manager committed to motivating others to reach their potential. I bring 5 years experience in sales management and an extensive knowledge of Vodafone products and policies.

I am a highly driven and effective mentor, using my skills to assess individual and group performance and to implement improvements and set goals.

I am a determined and ambitious individual with a strong background in building successful teams across all facets of business performance.

Overview

6
6
years of professional experience

Work History

Sales Team Manager

Vodafone UK
02.2021 - Current
  • Recruiting, interviewing and hiring individuals adding value, dedication and knowledge to sales team.
  • Coaching employees in successful selling methods and encouraging cross-selling to drive revenue.
  • Managing attrition, absence and other non-sales KPI performance.
  • Tracking trends and giving commerical feedback that would both challenge and enhance sales performance
  • Working collaboratively with various departments to improve customer outcomes and employee engagement
  • Conducting team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Developing talent to allow the company to hire experts from within to fill management roles.
  • Leading the way on commercial performance drives, from CIOT to Trade in.
  • Excelled in performance in both sales KPIs and customer satisfaction scores vs departmental averages and business targets.
  • Doing cross-site workshops to improve internal company performance on multiple KPIs

Sales Advisor

Vodafone UK
12.2019 - 02.2021
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Increased sales by promoting the relevant additional products as laid out by the business.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Trained and mentored new sales representatives as a coach
  • Trained a wide range of advisors on webchat chat etiquette upon the launch of retail webchat in 2020.

Outbound Sales Manager

Concentrix
06.2018 - 10.2019
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Education

Bachelor of Arts - Modern History

Queen's University Belfast
Belfast, United Kingdom
06.2014

Skills

  • Sales Coaching and Management
  • Data-driven decision-making
  • Customer retention strategies
  • Strategic Planning
  • Process improvement
  • Performance Management
  • Engagement strategies
  • Attrition and absence management

Accomplishments

Nominated for Sales Team Manager of the Year at the UK National Contact Centre Awards 2023

Timeline

Sales Team Manager

Vodafone UK
02.2021 - Current

Sales Advisor

Vodafone UK
12.2019 - 02.2021

Outbound Sales Manager

Concentrix
06.2018 - 10.2019

Bachelor of Arts - Modern History

Queen's University Belfast

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Dominic Kealey