Dominic Griffith
Northolt,London
Summary
Accomplished IT professional with extensive expertise in Adobe Experience Manager, Agile methodologies, and cloud platforms such as Azure and Salesforce. Proficient in a wide range of technologies including Java, JavaScript, PHP, and SQL databases like Microsoft SQL Server and Oracle. Demonstrates strong capabilities in CRM systems, ERP solutions like SAP and Microsoft Dynamics, and eCommerce platforms such as Magento and Shopify. Adept at utilising tools like JIRA, Confluence, and Azure DevOps to enhance project management efficiency. Committed to leveraging technical skills to drive innovation and optimise business processes within dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Project Manager
MSD Biotech Pharmaceutical
London
02.2024 - 05.2025
- Received requests to implement campaigns and other changes onto our e-commerce site
- Project manage internal teams, 3rd party teams, and European markets to deliver these changes on time
- Employed to track multiple changes and accurately record progress in trackers that can be understood by business stakeholders
- Reported into the Head of Operations
- Responsible for the Project Management (digital & print) of Clients branded content campaigns
- Delivery of native content and bespoke items with supporting media and the rollout of Umbraco 7
- Umbraco 7 provided the capability to create smoother workflows for editors, customers, and developers
- Workflows that are uninterrupted and make sense, eliminating the need to jump between menus, tabs, or content
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Guided the development of project objectives, established clear performance expectations.
Lead Scrum Master
WPP – Group M
London
03.2023 - 04.2024
- Implemented a new CMS that boosted content creation efficiency by 40% globally.
- Streamlined editorial and workflow processes for enhanced user experience.
- Enabled rapid adaptation to market needs with a modern, scalable content management approach.
- Lead Scrum Master/Project Manager at GROUP M
- Managed multiple application development projects involving Sitecore and Hybris
- Oversaw API-focused initiatives with complex integrations
- Successfully implemented an Oracle BI reporting
- Achieved project delivery deadlines through effective backlog management.
- Negotiated scope changes to safeguard project success.
- Implemented Scrum framework, guided teams towards achieving goals.
- Enhanced team productivity by facilitating daily stand-up meetings.
Lead Scrum Master
WPP / Kantar
London
07.2023 - 01.2024
- Led a team of approximately 50 software developers and spearheaded a steering committee responsible for critical decision making
- Managed complex ecommerce enhancements, driving user stories through the software development lifecycle within a SAFE framework
- Collaborated with key stakeholders to gather requirements for the implementation of a new CMS, Optimisely, enabling seamless content creation, preview, and publication through an intuitive 'WYSIWYG' editor, with side-by-side editing capabilities across devices
- Directed the bespoke global development of a machine learning and AI-driven anti-fraud solution, overseeing 30 developers across onshore and offshore teams
- Managed the decommissioning of Drupal and successfully transitioned the system to Sitecore.
- Ensured the successful delivery of an EMEA-wide Jira and Confluence rollout, impacting over 4,300 users
- Led a multi-skilled software development team and several major system integrators, including HP and IBM, to deploy an anti-fraud solution across 140 countries
- Delivered results that enhanced system efficiency, security, and user experience through strategic execution and stakeholder collaboration
- Invigorated software development process by introducing Agile practices.
- Assured quality standards with stringent code reviews and testing procedures.
- Developed communication channels to ensure transparency amongst stakeholders.
- Promoted adherence to Agile methodologies across all projects.
Senior Project and Programme Lead
Vision Express
Nottingham
01.2021 - 07.2022
- Led mission-critical digital program and project changes across technologies supporting Sitecore, SAP Hybris Commerce, and Hybris Marketing Omni-Channel Customer Experience strategy
- Ensured seamless collaboration between disparate teams, bridging business and technology functions for successful program execution
- Played a key role in both new and existing finance-related projects, particularly in mergers and demergers
- Worked closely with Interim Project Director on D365 CRM management, customer insights, workflows, optimization, marketing automation, and training
- Formulated a comprehensive cutover plan and strategy, facilitating a transition from legacy systems to new technology while ensuring uninterrupted business operations
- Tested all components before the production cutover, emulating real-world conditions to guarantee a smooth go-live
- Successfully integrated SAP Hybris to enhance customer experiences and build brand loyalty
- Oversaw interdependencies between multiple projects, maintained a strategic vision for project outcomes, and ensured alignment with business transformation goals
- Selected and planned projects, directed complex initiatives from inception to final operational deployment, and managed resources and stakeholder relationships to facilitate smooth execution
- Addressed key business change and transformation challenges, ensuring efficiency and long-term sustainability
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Project Manager
GAN Sports
London, England
11.2020 - 01.2021
- Company Overview: Online sports book and casino
- Provided consultancy, prioritization, and problem-solving expertise while fostering team cohesion
- Built complex technical environments, ensuring clear communication across teams and partners
- Managed development
- Online sports book and casino
- Fostered a harmonious work environment, boosting team morale during high-pressure situations.
- Resolved conflicts between team members promptly, minimising downtime in the workflow.
- Balanced multiple projects simultaneously, demonstrating strong time-management skills.
- Streamlined operations by implementing best practices in project management.
Education
Master of Business Administration - Business Administration
London Metropolitan University
London09.2022
MSc Project Management - Project Management
Metropolitan University
London09.2020
BSc Computer Science - Computer Science
Metropolitan University
London09.2017
BTEC Higher National Diploma - Computer Science
South Thames Polytechnic
London09.2017
Skills
- Adobe Experience Manager
- CMS - Shopify, Magento, Wordpress, Sitecore
- SAP HANA
- SAP Hybris/Commerce
- Java/JavaScript
- JIRA/Confluence
- Microsoft Dynamics 365
- Oracle BI
- Salesforce
- Sitecore
- Scrum methodology proficiency
- PRINCE2 expertise
- PMP certification
Certification
- PMP
- ITIL
- Prince 2
- Certified Internet Webmaster
- Microsoft Systems Engineer
Accomplishments
System Efficiency Enhancement - Vodafone
- Enhanced system efficiency and security, benefiting over 4,300 users across EMEA.
- Streamlined digital workflows to reduce downtime and boost performance.
- Achieved a significant uplift in operational agility through targeted technology upgrades.
Fraud Reduction Initiative - Kantar - WPP
- Led a team of 50 developers to design and deploy cutting-edge anti-fraud measures.
- Successfully reduced fraudulent transactions by 30% across multiple markets.
- Built robust security protocols that instilled greater trust and operational integrity.
Anti-Fraud Solution Deployment
- Directed the global rollout of an innovative anti-fraud solution across 140 countries.
- Coordinated cross-functional teams to ensure seamless, strategic execution.
- Delivered advanced fraud prevention that significantly enhanced overall system security.
CMS Implementation Success - Moneysupermarket
- Implemented a new CMS that boosted content creation efficiency by 40% globally.
- Streamlined editorial and workflow processes for enhanced user experience.
- Enabled rapid adaptation to market needs with a modern, scalable content management approach.
Languages
English
Timeline
Project Manager
MSD Biotech Pharmaceutical
02.2024 - 05.2025
Lead Scrum Master
WPP / Kantar
07.2023 - 01.2024
Lead Scrum Master
WPP – Group M
03.2023 - 04.2024
Senior Project and Programme Lead
Vision Express
01.2021 - 07.2022
Senior Project Manager
GAN Sports
11.2020 - 01.2021
Master of Business Administration - Business Administration
London Metropolitan University
MSc Project Management - Project Management
Metropolitan University
BSc Computer Science - Computer Science
Metropolitan University
BTEC Higher National Diploma - Computer Science
South Thames Polytechnic
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