Dominic Gray
Dinas Powys
Summary
Highly skilled professional with expertise in behavioural counselling, crisis intervention, and positive behaviour support strategies. Demonstrates exceptional interpersonal skills and reflective listening abilities, ensuring effective communication and client satisfaction. Proficient in patient record systems, functional behaviour assessments, and risk management. Adept at project management, performance evaluation systems, and candidate pipeline management. Committed to delivering excellent customer service and maintaining punctuality and reliability in all tasks. Career goal includes leveraging comprehensive skill set to enhance organisational efficiency and client outcomes.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Behaviour Intervention Worker
Hollyburn Family Services Canada
Vancouver
01.2023 - 11.2025
- Enhanced service user's life quality by delivering personalised interventions.
- Provided crisis management support, preventing escalation of challenging situations.
- Encouraged open communication channels between all parties involved in an individual's care plan.
- Monitored client progress and adapted support programmes to meet changing needs.
- Implemented behaviour change strategies for improved behavioural patterns amongst service users.
- Identified key client needs to develop targeted support programmes.
- Reported on clients' progress to evaluate service impact.
Warehouse operator
Crown Coffee
Vancouver
06.2024 - 01.2025
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed emergency deliveries successfully despite challenging conditions.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Picked orders accurately, reducing instances of return or exchange.
- Communicated effectively with supervisors, improving overall workflow.
- Operated material handling equipment to move large and heavy loads.
Customized Employment Specialist
Mosaic
Cloverdale, Canada
08.2022 - 11.2022
- Provided vocational counselling, aiding in career advancement of clients.
- Devised robust action plans to help clients secure employment goals.
- Advised on contract and salary obligations to meet business and employee requirements.
- Coached clients on interview preparation and techniques.
- Gathered required evidence for reporting and claim processes.
- Achieved monthly job start and sustainment targets.
- Developed client CVs to best represent strengths and experience.
- Identified potential talents using comprehensive screening methods.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Supported clients with learning disabilities in sourcing paid work.
Education Assistant
Vancouver School Board
Vancouver, British Columbia
02.2020 - 08.2022
- Attended to children with SEN's basic physical needs and assisted in development of personal skills.
- Responded to changing needs of pupils and staff to provide maximum help and support.
- Applied student assessment information to personalise support for students struggling with challenging behaviour.
- Created positive, engaging learning environments to improve student experiences.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Collaborated with other education assistants to provide additional support during after-school activities.
Talent Acquisition Coordinator
Critical Mass
Toronto, Ontario
01.2019 - 08.2019
- Managed applicant tracking system to maintain organised records of all candidates and hires.
- Assisted in negotiation of employment offers for successful alignment with both candidate expectations and company budget constraints.
- Facilitated onboarding sessions for smooth transition of new employees into the company culture.
- Researched industry trends to stay competitive in talent acquisition tactics and approaches.
- Negotiated terms of employment for staff and contractor agreements.
- Hired and trained new employees to align with vision, goals and objectives of organisation.
- Coordinated team meetings for effective communication amongst recruitment staff.
- Conducted interviews to screen potential candidates suitable for job.
- Met with employers to identify requests and needs for job openings.
- Scheduled meetings to discuss announcements and updates.
- Built strong relationships with potential candidates through professional networking events and career fairs.
- Registered staff information on database to maintain accurate records.
- Executed procedures to improve candidate experience and maintain employee retention.
Behaviour lead
Talkback-uk
Amersham, Buckinghamshire
03.2008 - 07.2018
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Trained project workers in delivering 1, 1 behavioural support, enhancing overall effectiveness.
- Liaised with parents regarding their child's behaviour plan, fostering home-school partnership.
- Created consistency in behaviour expectations with clear communication and staff training.
- Monitored service user progress, escalating concerns for swift resolution.
- Developed and facilitated regular training and supervision workshops for improved service user support.
- Advocated on behalf of service users to protect their best interests.
- Exercised professional judgement to implement interventions and make tough decisions.
- Promoted client well-being through effective case management, counselling and advocacy.
- Developed a comprehensive Behaviour Support Plan for reducing classroom disruptions.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Improved program culture by implementing positive behaviour management strategies.
- Adhered to safeguarding principles to protect service users from risk.
- Coordinated multi-disciplinary team meetings to discuss student behaviour concerns.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Created targeted support programmes based on client interviews and assessments.
Education
Certificate of Higher Education - Adults with Learning Disabilities and Complex Needs
University of St Andrews
St. Andrews 09.2016 - 06.2017
Bachelor of Arts - Philosophy
University of Greenwich
London 09.2003 - 06.2006
Skills
- Knowledge of adhd
- Patient record systems
- Behaviour modification techniques
- Crisis Intervention
- Excellent interpersonal skills
- Behavioural counselling
- Task-centred practise
- Risk Management
- Behaviour management
- Functional behaviour assessments
- Communication proficiency
- Full UK driver's licence
- Interpersonal skills
- Reflective listening
- Positive behaviour support training
- Positive behaviour support strategies
- Positive behaviour support
- Customer service orientation
- Quantity calculations
- Pallet jack use
- Palletising
- Adaptable to shift work
- Logistics
- Active listening
- Warehouse operation management
- Punctuality and reliability
- Customer service excellence
- Project Management
- Performance evaluation systems
- Candidate pipeline management
- Decision making
- In-depth interviewing
- Telephone interviewing
- Positive attitude
- Critical-thinking
Affiliations
- Rugby
- Working out
- Travel
Languages
English
Native
References
References available upon request.
Timeline
Warehouse operator
Crown Coffee
06.2024 - 01.2025
Behaviour Intervention Worker
Hollyburn Family Services Canada
01.2023 - 11.2025
Customized Employment Specialist
Mosaic
08.2022 - 11.2022
Education Assistant
Vancouver School Board
02.2020 - 08.2022
Talent Acquisition Coordinator
Critical Mass
01.2019 - 08.2019
Certificate of Higher Education - Adults with Learning Disabilities and Complex Needs
University of St Andrews
09.2016 - 06.2017
Behaviour lead
Talkback-uk
03.2008 - 07.2018
Bachelor of Arts - Philosophy
University of Greenwich
09.2003 - 06.2006
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