Dominic Conway

Supervisor / Assistant Manager/| Tommy Hilfiger, Bath and Cribbs Causeway Stores June 2020 – Present

• Leadership & Team Management : Led and motivated sales associates for which Tommy Hilfiger focus on hugely from persuasive techniques such as product superiority to creating a rapport with the customer.
• Sales & Strategy : Implemented effective sales strategies, such as personal and tailored sales to create a genuine bond with the customer to ensure they want to return.
• Performance Analysis : Monitored sales data identifying trends to optimize sales and performance such as key point indicators such as conversion, units per transaction, leverage, gross sales.
• Staff Training : Conducted training in sales, customer service, and product knowledge which Tommy Hilfiger pride themselves on.

· Trade Reports : Assisted store manager with trade reports which to the area manager as well as leverage reports which compares footfall with from the previous year and gross sales.

• Customer Relationship : Fostered strong customer relationships, enhancing satisfaction and loyalty

Sales Associate, Bath | Tommy Hilfiger May 2014 – March 2020

• Customer Engagement : Excelled in customer service, understanding client needs and enhancing satisfaction.
• Product Expertise : Developed deep knowledge of fashion trends and product features for effective selling.
• Sales Achievement : Consistently met sales goals through skilful engagement and personal approaches to find the customers needs.
• Teamwork : Collaborated effectively with team for optimal store operation and customer experience.

Administrative Assistant | Numbers Plus January 2012 – May 2014
• Virtual Call Handling: Managed telecommunication solutions, including intelligent call routing.
• Operational Support: Ensured smooth operation of telecommunication services and call delivery systems.
• Customer Service: Facilitated client communications, resolving queries, and providing guidance on services
• Troubleshooting: Contributed to issue resolution, maintaining service continuity and customer satisfaction.
• Professional Development: Gained valuable office environment skills in a dynamic, small company setting, fostering effective teamwork and management relations.

• Year 1
• Introduction to Business and Management (60 Credits): Achieved 85%.
• Personal Finance (30 Credits): Scored 63%.
• Retail Management (30 Credits): Scored 71%.
• Year 2
• Developing Leadership (60 Credits): Achieved 77%.
• Shaping Business Opportunities (60 Credits): Scored 67%.
• Year 3
• Doing Economics: People, Markets, Policy (60 Credits): Scored 55%.
• Strategic Management (60 Credits): Achieved 58%.