Domenica Lucas

• Achieved significant reductions in customer complaints by implementing root-cause analysis and corrective actions.
• Improved quality KPIs and operational performance through process optimisation strategies.
• Enhanced organisational capabilities by obtaining ISO 9001 lead auditor qualification and engaging in project management training.
• Participated in strategic planning contributing to the establishment of long-term corporate goals related to quality assurance."Achieved a 35% reduction in customer complaints within 12 months by redesigning the Root-Cause Analysis (RCA) framework and streamlining CAPA workflows."

• Supported teams in achieving compliance with quality and food safety standards to ensure products met customer specifications.
• Assisted in identifying issues during inspections to enhance production integrity.
• Facilitated training for quality staff to maintain documentation that is audit-ready and to reduce non-conformities
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Improved team performance by conducting thorough project audits and quality reviews, ensuring effective correction plan implementation.
Enhanced client satisfaction through systematic expectation and feedback surveys on ongoing projects.
Elevated quality standards by delivering targeted training and mentorship in quality policies and procedures.
Increased workshop engagement and knowledge retention as lead facilitator for training sessions.

Assisted in creating comprehensive project plans and risk registers, identifying potential bottlenecks early in the Project Life Cycle to mitigate delays.