Domeni White
Birmingham,West Midlands
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Supervisor/In store trainer
Specsavers Opticians
Birmingham, West Midlands
11.2018 - 04.2024
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Guided and coached staff to achieve individual growth and sales production targets.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Assisted numerous customers daily in selecting frames and lenses according to individual lifestyle and prescription needs using Socrates.
- Guaranteed right fit of frames and lenses by verifying accurate coordination with facial and eye measurements and optical prescriptions.
- Conducted product demonstrations, explaining product features and benefits in non-clinical language to ensure customer comprehension using VDT.
- Increased customer satisfaction rate through effectively managing and resolving customer queries, complaints and requests.
- Established lasting customer relationships to identify, understand and successfully cater to needs and requirements to increase customer retention.
- Supported team by demonstrating respect and willingness to help including pre screens, collections, dispensing and CL teaches.
- Completed opening and closing procedures, from product replenishment to budget control.
Optical assistant
Specsavers Opticians
Birmingham, West Midlands
05.2015 - 11.2018
- Cleaned and organised reception area to maintain welcoming environment.
- Safeguarded sensitive data with strict adherence to privacy protocols.
- Coordinated optical appointments and sent client reminders for upcoming bookings.
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
- Educated customers on lens and frame requirements to assist in decision-making.
- Prepared patients, rooms and equipment to support eye exam needs.
- Supported health and safety with consistent cleaning and sanitisation of high-touch areas.
- Answered inbound calls and enquiries to provide top-level service.
- Performed frame repairs and adjustments for customer comfort.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation through ilearn modules.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
Event promoter
Event Co.
Birmingham, West Midlands
10.2012 - 08.2017
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Used product and service knowledge to guide customer decision-making.
- Conducted market research to identify customer preferences and tailor promotional strategies.
- Informed current and potential customers about product updates, special offers and new products.
- Demonstrated product features and benefits persuasively, influencing purchasing decisions.
- Utilised persuasive communication skills to convey product value and unique selling points.
- Maintained positive and approachable demeanor, fostering friendly and inviting atmosphere.
- Implemented targeted advertising strategies to increase brand awareness and sales.
- Distributed promotional materials to enhance visibility and attract target audiences.
Personal trainer
Anytime Fitness
Birmingham, West Midlands
03.2013 - 04.2015
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Managed diary to maximise client bookings.
- Grew customer base through referrals based on customer satisfaction and results.
- Consulted with clients to define goals and fitness capacity.
- Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
- Encouraged and motivated clients during training sessions to maximise strength.
- Stayed current on fitness trends and research to integrate innovative techniques into training programs.
- Developed personalized nutrition plans to complement exercise.
- Trained clients to practice proper form, posture and technique.
- Maintained awareness of latest personal training techniques and best practices by researching trends.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Built clients confidence and ability through unrelenting motivation and dedication.
Bartender
Gatecrasher
Birmingham, West Midlands
10.2011 - 05.2012
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
BTEC - Sports Science
Birmingham Metropolitan College
Birmingham 09.2008 - 06.2010
GCSEs -
Four Dwellings Academy
Birmingham 09.2002 - 07.2007
NVQ Level 3 - Personal training
The Training Room
Birmingham 01.2013 - 03.2013
Skills
- Course development
- Confident communicator
- Skills gap analysis
- Coaching and mentoring
- Training and assessment strategy
- Product knowledge
Affiliations
- American Football
- Home Improvement/DIY
Timeline
Supervisor/In store trainer
Specsavers Opticians
11.2018 - 04.2024
Optical assistant
Specsavers Opticians
05.2015 - 11.2018
Personal trainer
Anytime Fitness
03.2013 - 04.2015
NVQ Level 3 - Personal training
The Training Room
01.2013 - 03.2013
Event promoter
Event Co.
10.2012 - 08.2017
Bartender
Gatecrasher
10.2011 - 05.2012
BTEC - Sports Science
Birmingham Metropolitan College
09.2008 - 06.2010
GCSEs -
Four Dwellings Academy
09.2002 - 07.2007
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