Dolma Lama
Easton, Bristol,United Kingdom
Summary
A highly motivated professional with experience in accounting, sales, and customer service. Skilled in financial record-keeping, data entry, and accounting software to support business operations. Adept at building strong client relationships, driving sales, and meeting targets through persuasive communication and product knowledge. Experienced in fast-paced environments, excelling in multitasking, problem-solving, and providing exceptional customer service. Proficient in handling transactions, preparing financial reports, and ensuring accuracy in all tasks. A dedicated team player with strong organizational skills and a commitment to efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
Dolma Lama
Kathmandu , Nepal
01.2024 - 09.2024
- Maintained cleanliness of the café area whilst preparing orders.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Cleaned kitchen areas, food counters, and cooking utensils.
Accounting assistant
Dolma Lama
Kathmandu, Nepal
06.2023 - 08.2024
- Performed bookkeeping tasks to ensure accurate financial records.
- Handled petty cash disbursement, preventing misuse of funds.
- Verified accounting records, following up outstanding transactions.
- Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
- Scanned financial records, locating and correcting any errors.
- Processed payroll accurately to maintain employee satisfaction.
- Managed [Number] corporate bank accounts.
Sales representative
Dolma Lama
Kathmandu, Nepal
02.2022 - 06.2024
- Collected and processed payments.
- Resolved customer concerns promptly to maintain satisfaction.
- Helped resolve client problems quickly with superior customer service.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
Education
Certificate of Higher Education - Business
Nuwakot Adarsha Multiple Campus
Nepal 03.2020 - 03.2022
Bachelor in Business management and leadership - Business
Coventry University, Dagenham
Dagenham, Barking and Dagenham 11.2024 -
Skills
1 Communication Skill
2 Customer Service
3 Attention to detail
4 Time Management
5 Problem-Solving Skill
6 Numerical Proficiency
7 Accounting Software Knowledge
8 Data Entry & Organization
9 Analytical Thinking
10 Confidentiality & Ethics
11 Persuasion & Negotiation
12 Product Knowledge
13 Adaptability & Resilience
14 Networking Skills
15 Target-Oriented Mindset
Affiliations
- Traveling
- Reading
Languages
English
Intermediate
Timeline
Bachelor in Business management and leadership - Business
Coventry University, Dagenham
11.2024 -
Barista
Dolma Lama
01.2024 - 09.2024
Accounting assistant
Dolma Lama
06.2023 - 08.2024
Sales representative
Dolma Lama
02.2022 - 06.2024
Certificate of Higher Education - Business
Nuwakot Adarsha Multiple Campus
03.2020 - 03.2022
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