Dolapo Akinjobi
BOURNEMOUTH
Summary
An individual with versed experience in customer relations, people management, digital and media marketing, and financial analysis. Proficient in brand communication, social media marketing, and financial and market analysis. I am a team player and, an individual who possesses excellent interpersonal and communication skills, leadership skills, and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Assistant Specialist
Poole Quay
05.2023 - 12.2023
- Welcomed and greeted guests in a friendly and professional manner
- Managed incoming and outgoing mail and packages for guests and staff
- Maintained clear and professional communication with team members and management
- Documented guest interactions and maintained accurate records in the hotel management system
- Identified and explained room features to guests, and supplied guests with directions
- Processed guest payments, including credit card transactions, cash, and billing to room accounts
- Gathered and analyzed customer feedback through surveys, reviews, and social media comments related to experiences, identifying areas for improvement.
Business Administrator
Access Bank Plc
07.2020 - 12.2022
- Provided potential and existing customers with exceptional services by identifying their needs
- Involved in ensuring all income accruing to the company has been accounted for and paid into the company’s income account on a maximum of T+1 day (Transaction Day + 1)
- Involved in delivering settlement reports are for previous days’ transactions
- Developed and maintained business relations with NIBBS, value cards (Visa, Mastercard etc), unified payments, Interswitch and ARCA settlement banks
- Attended to queries from clients on payments and ensured they are resolved promptly
- Performed any other task as might be assigned by the department
- Coordinated with banks to solve pending issues and reply to their inquiries
- Worked with team members to solve any issues faced by chargeback and settlement departments
- Ensured daily processing of outgoing dispute actions and on-time response to incoming disputes.
Marketing Assistant
Access Bank Plc
10.2018 - 07.2020
- Identified emerging trends, customer needs, and competitive landscape within the banking industry
- Assisted in maintaining brand consistency across all marketing channels by ensuring adherence to the bank's brand guidelines and standards
- Optimized website content, and keywords related to banking products and services to improve search engine rankings and increase organic traffic
- Assisted in managing customer relationship management (CRM) systems tailored to the banking sector, tracking customer interactions
- Coordinated logistics for bank-sponsored corporate events, financial seminars, and community sponsorships
- Monitored competitor activities and marketing strategies within the banking and financial services sector, identifying strengths, weaknesses, and opportunities
- Gathered and analyzed customer feedback through surveys, reviews, and social media comments related to banking experiences, identifying areas for improvement.
Education
HND - Banking and Finance
Federal Polytechnic Ilaro
June 2017
MSc - Digital Marketing
University of the West of Scotland
May 2024
BSc - Finance
The Federal University of Oye Ekiti
Feb 2022
Skills
- Google Digital Skills for Africa
- SKILLS
- Communication and interpersonal skills
- Technical, report writing, digital, and creative skills
- Strong analytical and problem-solving skills
- Leadership, organizational, and managerial skills
- Business acumen
Certification
Data Analyst Sept 2023
Coursera
Chartered Institute of Bankers of Nigeria Oct 2022
Annual Ethics & Compliance Certification Programm
Fundamentals of Digital Marketing June 2020
Timeline
Customer Assistant Specialist
Poole Quay
05.2023 - 12.2023
Business Administrator
Access Bank Plc
07.2020 - 12.2022
Marketing Assistant
Access Bank Plc
10.2018 - 07.2020
HND - Banking and Finance
Federal Polytechnic Ilaro
MSc - Digital Marketing
University of the West of Scotland
BSc - Finance
The Federal University of Oye Ekiti
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