Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Technologies & Tools Managed:
Attributes
Technologies & Tools Managed:
Generic
Dolapo Adetona
Open To Work

Dolapo Adetona

Manchester

Work Preference

Work Type

Full Time

Location Preference

HybridOn-Site

Important To Me

Career advancementWork-life balanceHealthcare benefits4-day work weekCompany CultureFlexible work hoursPersonal development programsPaid sick leaveTeam Building / Company RetreatsWork from home option

Summary

Dynamic Senior IT Support Engineer at Bet365 with a proven track record in implementing robust network security measures and fostering team collaboration. Expert in Microsoft 365 and Azure, I excel in mentoring junior and core engineers while enhancing system availability and compliance. Strong stakeholder engagement skills drive successful IT solutions and process improvements.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Senior IT Support Engineer

Bet365
Manchester
12.2022 - Current
  • Provided second-line support for engineers, efficiently escalating complex issues to stakeholders.
  • I implemented robust network security measures, including firewalls, intrusion detection systems, and secure access controls, to prevent unauthorised access and protect sensitive data. Regularly updating these systems is essential to address new vulnerabilities and threats.
  • I work closely with HR and management to develop comprehensive cybersecurity policies and conduct regular training sessions for employees on best practices, such as password management, phishing prevention, and safe internet usage.
  • Fostered collaboration and positive culture by mentoring junior engineers and addressing development needs.
  • Maintained high availability of systems, ensuring adherence to SLAs through active ticket queue management.
  • Managed Snow Software Asset Management application to ensure accurate software inventory.
  • Track and manage IT hardware and software assets using an asset register.
  • Build and maintain Windows, Mac, and Linux desktop setups and virtual environments.
  • Manage Active Directory via JumpCloud: user accounts, roles, permissions, group policies, and patching.
  • Oversaw stock levels of IT consumables to meet operational demands.
  • Proactively identified and resolved technical issues, enhancing incident and problem management processes.
  • Ensured GRC decommissioning compliance by managing device decommissioning, and documenting WEEE certificates.
  • Administered Active Directory for secure user account management and access control.
  • Deliver monthly performance reports, and ensure SLAs and KPIs are met.
  • Perform root cause analysis, and implement long-term solutions.
  • Support infrastructure upgrades, migrations, and deployments.

IT Business Analyst & Hardware Technician

OT Group Limited
Ashton-Under-Lyne
10.2021 - 12.2022
  • Analysed business processes with stakeholders to deliver IT solutions utilising M365, Azure, and Dynamics 365.
  • Executed Office 365 and Azure user migrations from G-Suite, ensuring licensing and security compliance.
  • Launched Dynamics 365 across UK and Ireland offices to enhance collaboration.
  • Implemented FortiClient VPN for over 300 users, boosting security and connectivity.
  • Conducted staff training on Microsoft technologies to facilitate user adoption.
  • Managed hardware repairs and configurations while coordinating with external suppliers for effective relationship management.
  • Experience with SQL and PowerShell Scripting
  • Carried out Layer 2 networking and VLAN configuration.
  • Managed M365 administration, MAM, Entra/Azure AD administration, Exchange Online, and Hybrid Environment.

IT Network Administrator / Support

Deetee Oasis Enterprises
Lagos
01.2016 - 09.2021
  • Worked with business operations and HR teams in joiners, movers, and leavers activities. Provided 1st and 2nd line support via telephone, email, and remote access, ensuring timely resolution of technical issues.
  • Administered systems through Microsoft SCCM for software deployment and updates, demonstrating proficiency in patching and maintaining systems.
  • Supported Office 365, Intune, and Knox mobile device management, contributing to the maintenance of highly available systems.
  • Automated business processes using M-Files and SharePoint integration, showcasing process improvement skills.
  • Troubleshot hardware, software, printers, and mobile devices for 200+ users.

Education

MSc - Data Science

University of Salford
Manchester, UK
01.2022

B.Tech - Electronic & Electrical Engineering

LAUTECH
Oyo State, Nigeria
01.2013

Skills

  • People management and coaching
  • Performance and conflict resolution
  • Mentoring and team building
  • Collaboration fostering
  • ITIL principles and service management
  • Highly available systems maintenance
  • Windows Server administration
  • Microsoft 365 suite expertise
  • Intune and MECM management
  • Azure AD and Exchange proficiency
  • SharePoint and Teams utilization
  • Virtualization technologies: VMware and Hyper-V
  • Networking skills: LAN and WAN
  • Cisco networking and firewalls knowledge
  • Written and verbal communication skills
  • Technical and non-technical communication strategies
  • Stakeholder engagement and relationship management
  • Process improvement methodologies
  • Documentation practices and task allocation strategies
  • Time management techniques

Certification

  • ITIL v4
  • Cisco Certified Network Professional (CCNA/CCNP)
  • Microsoft Certified Solutions Associate (Windows Server 2016)
  • CompTIA A+
  • BCS Foundation Certificate in Business Analysis
  • Azure Administrator AZ-104 - In View
  • CompTIA Security SY0-701 - In View

Affiliations

Volunteer at RCCG, helping young kids learn and develop in IT, and serve as a mentor. Volunteered for NGOs like Playhouse Comms, Milestone, and Arrowhead, helping them manage and train staff and their IT assets. Activities: ping pong, football, and video games.

Timeline

Senior IT Support Engineer

Bet365
12.2022 - Current

IT Business Analyst & Hardware Technician

OT Group Limited
10.2021 - 12.2022

IT Network Administrator / Support

Deetee Oasis Enterprises
01.2016 - 09.2021

MSc - Data Science

University of Salford

B.Tech - Electronic & Electrical Engineering

LAUTECH

Technologies & Tools Managed:

  • Atlassian products: Jira, Confluence (helpdesk, documentation, project tracking)
  • Microsoft 365: Exchange, SharePoint, Teams, Intune
  • JumpCloud: cloud-based Active Directory and MDM
  • AWS: IAM, EC2, cost estimation, and control
  • Cisco Meraki: network device management and troubleshooting
  • Palo Alto: Firewall and VPN administration
  • Linux and Windows: desktop and virtual environments
  • Google Workspace: Admin and user support
  • Apple macOS/iOS: Device setup and support
  • SQL Server DBA experience
  • Intune MDM

Attributes

  • Self-motivated
  • Strong Team Player
  • Excellent time management
  • Ability to work under pressure
  • Proactive learner
  • Decision-making skills and problem-solving skills
  • Work under pressure

Technologies & Tools Managed:

  • Atlassian products: Jira, Confluence (helpdesk, documentation, project tracking)
  • Microsoft 365: Exchange, SharePoint, Teams, Intune
  • JumpCloud: cloud-based Active Directory and MDM
  • AWS: IAM, EC2, cost estimation, and control
  • Cisco Meraki: network device management and troubleshooting
  • Palo Alto: Firewall and VPN administration
  • Linux and Windows: desktop and virtual environments
  • Google Workspace: Admin and user support
  • Apple macOS/iOS: Device setup and support
  • SQL Server DBA experience
  • Intune MDM

Similar Profiles

CREATE PROFILE
Dolapo Adetona