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Accomplished Customer Experience Manager of 20 years, with substantial experience building customer satisfaction and retention. Offering superb planning and problem-solving skills to improve customer service processes and garner stellar customer approval scores.
I bringing extensive call centre experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.

Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.

Results-oriented Customer Experience Manager with expertise in customer feedback analysis, training development, and service quality monitoring. Committed to enhancing customer interactions and driving collaboration across departments.

 Dynamic and adaptable professional with a diverse background in photography, sales, customer service, and food service, seeking opportunities across various fields. Proven ability to thrive in fast-paced retail environments, demonstrating expertise in cash handling, transaction processing, and delivering exceptional customer experiences. Strong communication skills and meticulous attention to detail contribute to consistently high levels of customer satisfaction and operational efficiency. Committed to continuous learning and embracing new challenges to enhance performance and drive success. 

Assistant Manager with 5+ years of experience in optimizing team performance and customer satisfaction in a retail setting. Demonstrates strong leadership, problem-solving, and training skills, leading to enhanced team productivity and store reputation. Passionate about fostering a supportive work environment and driving continuous improvement.
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Dogyun Kwon

Summary

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Customer experience manager

Sales assistant

Restaurant waiter

Education

Master of Science - Marketing

Bachelor of Science (Hons) - Business Management

Business Management

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Master of Science - Marketing

Customer experience manager

Sales assistant

Restaurant waiter

Bachelor of Science (Hons) - Business Management

Business Management

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