Dogyun Kwon
Durham,Durham
Summary
Diligent Customer Experience Manager, successfully satisfying customers with creative and knowledgeable solutions. Supported by abundant experience in the hospitality and retail sectors, including working as a waiter in Korean restaurant in the UK.
Overview
3
3
years of professional experience
Work history
Customer experience manager
Mayacrew
Seoul, South Korea
2025.05 - 2025.09
- Managed all app-based customer inquiries, ensuring end-to-end resolution and high service standards.
- Developed a systematic CS recording framework to analyze user experience patterns through data-driven insights.
- Partnered with PM and UX teams to improve app functionality and user satisfaction based on documented customer feedback.
Sales assistant
H&M
Seoul, South Korea
2022.11 - 2023.02
- Improved customer service by efficiently handling queries and complaints.
- Offered personalised shopping advice to enhance customer experiences.
Restaurant waiter
Bibimbap House
Cambridge, Cambridgeshire
2022.05 - 2022.07
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
Education
Master of Science - Marketing
Durham University
Durham, England 2025.09 -
Bachelor of Science (Hons) - Business Management
Anglia Ruskin University
Cambridge, United Kingdom 2021.09 - 2022.07
Business Management
HELP College of Arts and Technology
Kuala Lumpur, Malaysia 2019.09 - 2021.07
Skills
- Customer service
- Problem-solving
- Communication skills
- Data analysis
- Team collaboration
- Time management
Timeline
Master of Science - Marketing
Durham University
2025.09 -
Customer experience manager
Mayacrew
2025.05 - 2025.09
Sales assistant
H&M
2022.11 - 2023.02
Restaurant waiter
Bibimbap House
2022.05 - 2022.07
Bachelor of Science (Hons) - Business Management
Anglia Ruskin University
2021.09 - 2022.07
Business Management
HELP College of Arts and Technology
2019.09 - 2021.07