Dogan Peker

Detail-oriented operations and customer experience specialist with 5+ years of experience across VIP customer service, back-office management, and multilingual support. Proven ability to manage high-volume workflows, coordinate order processing, communicate across departments, and resolve customer claims efficiently. Skilled in live chat systems, ticketing tools (Zendesk), Excel, and digital communication platforms. Strong foundation in economics and global markets, with interest in logistics tools like SAP and Oracle. Authorized to work in the UK and Turkey.

• Google Data Analytics, Ongoing, 12/31/25
• ERP Tools for Order Management, Planned, 12/31/25
• Ongoing training in logistics and customer operations best practices, Ongoing

Work Permit: UK & Turkey

• Bike Mechanic (Freelance), London, Self-taught mechanical and electrical bike repair, from basic mechanics to advanced e-bike systems. Repaired bikes for peers and local riders.
• Waiter | Pub & Restaurant Roles, Worked short-term during university to support studies. Gained real-time customer-facing experience.
• Supermarket Assistant, Short-term support role during the pandemic. Handled stock, deliveries, and evolving safety guidelines.
• Courier | Food Delivery, Provided efficient, on-time deliveries. Developed time management and route optimization.
• Festival Organizer, Kartal Anadolu High School, Founded and organized the school's first major student festival. Managed sponsor outreach and logistics.
• Inter-High School Debate Team Member & Coach, Two years as a competitor, one year as a coach. Built persuasive communication and objection-handling skills.