Dnyaneshwari Gotmare
Coventry,West Midlands
Summary
I've spent the last two years working as a customer service specialist. I have contributed significantly to the team during this time by working hard and demonstrating my capacity to perform well under pressure to meet goals set by the organization. Dynamic retail expert dedicated to providing exceptional client care. extremely skilled in POS system operation and money processing. Working in the nation at different phases exposed me to a range of circumstances that made me more aware of the realities on the ground for a company. I'm trying to apply my abilities to a new digital marketing position.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Till operator
Salt vineagr
Coventry, west midlands
2023.10 - Current
- Maintained and recorded gift certificate documentation for accurate financial records.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Minimized long register queues by completing sales transactions quickly and accurately.
- Managed over 100 customers over a day and around 25 complaints .
Team member
Kfc
Nuneaton, West midlands
2022.11 - 2023.10
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Completed opening and closing checklists to create welcoming store environment.
Chef
Las Iguanas
Coventry
2022.05 - 2023.10
- Minimised kitchen waste through effective recycling, composting and disposal systems.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
Customer Support Specialist
Concentrix
Mumbai, India
2020.04 - 2022.04
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Established positive relationships with clients by going extra mile to build rapport.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in staff meetings to discuss new developments.
- Registered and updated accurate customer information on database.
Education
Master of Science - Digital marketing managment
Coventry University
Coventry 2022.05 - 2023.05
Bachelor of Business Administration - Commerce
Rtmnu University
Nagpur , India 2018.12 - 2021.12
Skills
- Dispute resolution
- Transaction processing
- Lead management
- Social media engagement
Timeline
Till operator
Salt vineagr
2023.10 - Current
Team member
Kfc
2022.11 - 2023.10
Chef
Las Iguanas
2022.05 - 2023.10
Master of Science - Digital marketing managment
Coventry University
2022.05 - 2023.05
Customer Support Specialist
Concentrix
2020.04 - 2022.04
Bachelor of Business Administration - Commerce
Rtmnu University
2018.12 - 2021.12