Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Timeline
AssistantManager

Dmitri Garside

Edgware

Summary

Detail-oriented professional with expertise in customer service, time management, and effective communication. Skilled in creative problem solving, securely handling sensitive data, and lead generation. Recognised for being a fast learner with excellent communication skills, consistently delivering high-quality results. Dedicated to leveraging these strengths to drive organisational success and foster positive client relationships.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Senior Sales Assistant

Toolstation
Watford, Hertfordshire
03.2023 - 06.2024
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Balanced and reconciled £2,000~ in daily sales, ensuring 100% accuracy across cash, card, and digital transactions
  • Ensured compliance with health and safety regulations, maintained safe shopping environment.
  • Conducted sales training to over 10+ employees to increase staff product knowledge and improve selling techniques.
  • Investigated and rectified transaction discrepancies, ensuring accurate financial records and preventing revenue loss.
  • Transferred to Watford from the Harrow store to support management in a senior role, ensuring smooth operations and help train new staff members.

Sales Assistant

Toolstation
Harrow
01.2021 - 03.2023
  • Built strong relationships with regular customers for repeat business.
  • Overlooked and handled 150+ card and cash transactions per day.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Assisted customers with product selection for optimal satisfaction.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Ensured stock replenishment in timely manner to maintain product availability.
  • Collaborated effectively with team members to meet sales targets.

Administrator

Colourbyte Ltd.
Hemel Hempstead, Hertfordshire
01.2018 - 12.2019
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations.
  • Resolved technical issues swiftly avoiding unnecessary delays in workflow.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Boosted overall sales performance by 5-8%~ adopting latest e-commerce tools and technologies.
  • Updated e-commerce sites with new product information to increase sales.

Store assistant

Currys
Aylesbury, Buckinghamshire
08.2016 - 09.2017
  • Received deliveries timely, ensuring rapid shelf restocking.
  • Advised customers on broadband solutions, securing an average of 12 new contracts per week and driving additional revenue.
  • Coordinated with team members for smooth store operation.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Managed inventory effectively to prevent stock shortages.
  • Directed customers towards desired merchandise successfully reducing search time.
  • Handled customer queries effectively, improving overall customer satisfaction.
  • Addressed customer complaints, resulting in improved customer relationships.

Education

Diploma of Higher Education - Information Technology

Aylesbury College
Aylesbury
09.2015 - 05.2017

GCSEs - General Secondary Education

Aylesbury Grange School
Aylesbury

Skills

  • Customer Service
  • Time-management
  • Effective communication
  • Creative problem solving
  • Handling sensitive data securely
  • Fast learner
  • Lead generation
  • Excellent communication skills

Affiliations

  • Horror Movies
  • Gaming
  • Deep-diving into film lore
  • Passionate about technology, always eager to adopt and explore new advancements.
  • Continuously learning new technologies to expand technological understanding

Certification

CompTIA A+ (In Progress) – Currently working towards certification with Buckinghamshire Opportunities, gaining foundational knowledge in cybersecurity, penetration testing, networking, and ethical hacking principles.

Languages

English
Native
Russian
Intermediate

References

References available upon request.

Timeline

Senior Sales Assistant

Toolstation
03.2023 - 06.2024

Sales Assistant

Toolstation
01.2021 - 03.2023

Administrator

Colourbyte Ltd.
01.2018 - 12.2019

Store assistant

Currys
08.2016 - 09.2017

Diploma of Higher Education - Information Technology

Aylesbury College
09.2015 - 05.2017

GCSEs - General Secondary Education

Aylesbury Grange School

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Dmitri Garside