Dámaris Mesa Aceituno
London,Barnet
Summary
Nine years experienced professional in hospitality sector, started from runner, to waitress, to head waitress and finally, event coordinator/assistant manager, in the same company. I am a hard worker individual with strong leadership and relationship-building skills. Three months experienced receptionist in a language school in London with a background in client needs assistance and receptionist assistance. Currently, I am quite interested in a position as an event coordinator /assistant manager, due to my previous experience and studies certificate.
Overview
9
9
years of professional experience
Work history
Duty manager
Electric Shuffle
London, Greater London
2025.05 - Current
- Coordinated staff schedules to maximise productivity.
- Handled complaints professionally, leading to improved customer retention rates.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Managed front-of-house operations to maintain a high level of service.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Delivered excellent customer service through effective communication skills.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Handled guest complaints to protect brand reputation.
- Managed team of receptionists, enhancing overall service quality.
Floor manager
Harts Group
London, City of Westminster
2023.07 - 2025.05
- Trained new employees, elevating team performance levels.
- Managed daily store operations to increase efficiency.
- Addressed customer queries, improving overall satisfaction.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Monitored drinks stock supply, promptly reordering low-stock items to avoid feeding routine disruptions.
- Maintained inventory, reducing stock shortages.
- Advised waitstaff on special ingredients or potential allergens in dishes, ensured customer safety and satisfaction.
- Worked closely with chefs to design specials menus resulting in client satisfaction.
- Greeted customers, presented menus and shared information about available special items.
- Coordinated event logistics, enhancing overall attendee experience.
- Managed logistics for smooth event execution.
Assistant Manager
Incipio Group
London, Greater London
2023.03 - 2023.07
- Manage the restaurant and support staff to provide an excellent service.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Assistant Manager
State of Play Hospitality
London, City of London
2022.04 - 2023.03
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Managed staff rotas, planning workloads effectively and strategically.
Event Coordinator
State of Play Hospitality
London, City of London
2021.07 - 2023.03
- Coordinated schedules and timelines for all events.
- Prepared premises and supplies for arriving guests.
- Planned activities schedule for assigned group and facilitated smooth transitions to meet planned arrival times.
- Promoted adherence to client-event requirements through effective delegation, prioritising and management of production lifecycle, from concept to execution.
Head Waitress
State of Play Hospitality
London, City of London
2021.07 - 2022.04
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- organised and stock counting uniforms and chemicals.
- Trained new runners and waiters.
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
- Increased team productivity through effective staff planning, coordination and task delegation.
Waitress
State of Play Hospitality
London, City of London
2018.05 - 2021.07
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Refused drinks service to guests without appropriate proof of age.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Runner
State of Play Hospitality
London, City of London
2017.10 - 2018.05
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept the floor clean and tidy.
- Served food and drinks.
Receptionist
Speak Up London
London, City of London
2017.03 - 2017.06
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Set up office spaces, equipment and support services for client and team meetings.
Education
Certificate of Higher Education - Travel Agency and Event Management
IES Gran Capitán
Córdoba, SpainSkills
Extensive vocabulary and excellent communication for customer service in the tourism and event sectors My studies have focused on event management procedures, especially the skills of leadership, initiative, responsibility and entrepreneurship General tourism knowledge in accommodation, management, national and international geography, cultures, languages (Spanish and English), and of course, a keen interest in the hospitality industry I believe that I am a creative and hard-working person, and I really enjoy working with others as part of a team
- Employee performance evaluations
- Inspiring leadership
- Recruiting and interviewing
- Staff Management
- First aid trained
- Personal licence holder
Timeline
Duty manager
Electric Shuffle
2025.05 - Current
Floor manager
Harts Group
2023.07 - 2025.05
Assistant Manager
Incipio Group
2023.03 - 2023.07
Assistant Manager
State of Play Hospitality
2022.04 - 2023.03
Event Coordinator
State of Play Hospitality
2021.07 - 2023.03
Head Waitress
State of Play Hospitality
2021.07 - 2022.04
Waitress
State of Play Hospitality
2018.05 - 2021.07
Runner
State of Play Hospitality
2017.10 - 2018.05
Receptionist
Speak Up London
2017.03 - 2017.06
Certificate of Higher Education - Travel Agency and Event Management
IES Gran Capitán