Djibril Baboukari
Birmingham
Summary
I’m a driven and confident sales professional with over a year of hands-on experience connecting with customers online—whether that’s bringing back past clients, reaching out to new ones, or helping people find the right product through digital channels. I know how to hold a conversation that converts. I'm comfortable using CRMs like Access, SQL, and HubSpot, and I stay focused in fast-paced, remote environments where consistency matters. Being fluent in English, Italian, French, and Dendi has helped me connect with a wide range of people, and I’m always ready to go above and beyond to hit (and beat) my targets.
Overview
3
3
years of professional experience
Work history
Remote Outbound Sales & Chat Representative
NATZ Limited
Birmingham
03.2024 - Current
- Proactively contacted potential and former clients with new product offers, achieving strong response and conversion rates.
- Handled volume-based lead lists, delivering personalized sales pitches via email, chat, and social platforms.
- Contributed to team success by exceeding weekly engagement targets and identifying upselling opportunities.
- Improved call-to-sale ratio through active listening and persuasive communication.Delivered first-line support across email, social platforms, and digital chat, ensuring prompt and thorough resolution of customer issues.
- Collaborated on strategies to protect brand reputation and safeguard customer data.
- Boosted satisfaction and retention through proactive communication and empathy-led responses.
- Recognized for identifying improvement areas in response workflows and lowering resolution time.
Database Administrator (CRM & Outreach Support)
GDA
Birmingham
04.2023 - 07.2024
- Managed customer records, campaigns, and contact strategies using Access and SQL-based CRM systems.
- Supported outbound campaigns by segmenting data, generating lead reports, and streamlining call lists.
Website Developer & Live Chat Agent
GDA
Birmingham
09.2022 - 07.2024
- Created lead-generation landing pages tailored to client products.
- Handled pre-sales inquiries during platform launches, addressing objections and funneling prospects into qualified leads.
Game Developer
GDA
Birmingham
09.2022 - 07.2024
- Designed and developed a game for a client, researching and selecting suitable game engines while mastering basic coding.
- Collaborated with clients to review designs, troubleshoot issues, and optimize performance, enhancing problem-solving skills throughout development.
Education
George Dixon Academy
Skills
- Outbound B2C Sales & Cold Calling
- Product Pitching & Cross-Selling
- CRM & Lead Tracking (Access, SQL, HubSpot)
- Objection Handling & Rapport Building
- Microsoft Office (Word, Excel), Zoom
- Written & Verbal Communication
- Multilingual Support (EN, IT, FR, Dendi)
- Resilience, Self-Motivation & Target Focus
Languages
English
Fluent
Italian
Advanced
French
Upper intermediate
Dendi
Fluent
Arabic
Native
Accomplishments
Hafiz of the quran
Personal Information
Timeline
Remote Outbound Sales & Chat Representative
NATZ Limited
03.2024 - Current
Database Administrator (CRM & Outreach Support)
GDA
04.2023 - 07.2024
Website Developer & Live Chat Agent
GDA
09.2022 - 07.2024
Game Developer
GDA
09.2022 - 07.2024
George Dixon Academy
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