DJENEBA C SYLLA
London
Overview
10
10
years of professional experience
Summary
A recent graduate with a strong background in data analytics and HRM, I have a proven track record in identifying business problems and using data-driven insights for strategic decision-making. With advanced Excel skills, I excel in analysing HR-related data to optimise organisational performance. My collaborative nature allows me to translate complex data into actionable insights. Currently an experienced customer assistant , committed to continuous learning and growth as a data analytics expert, my goal is to contribute to an organisation's mission-aligned goals and foster a culture of improvement.
Work History
CUSTOMER ASSISTANT
LIDL GREAT BRITAIN
12.2014 - Current
- Maintained a clean, safe and organised store environment, promoting an inviting atmosphere for customers.
- Worked deliveries across all areas of the store maintaining freshness, quality, and service standards, adapting quickly to new promotions or policy changes
- Operated the tills "being in the know"
- Encouraged self-check out customers to download the Lidl Plus App
Key contributions: use my multilingual skills to engage French, Hispanic, and African customers to boost brand image and loyalty. Consistently have a "can do" attitude, work efficiently, and engage in friendly conversation with customer to better uncover individual needs.
TEACHING ASSISTANT LEVEL 3
RANDSTAD
11.2016 - 07.2018
As a St Saviour's teaching assistant, I supported teachers and learners in creating and enabling the readiness of any learning environments as classroom, playground etc.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
I promoted an engaging learning environment and encouraged a group of KS1 children to learn the subject of “English as an Additional Language," enabling six students to pass next-level phonics while raising students' interest in French class.
Skills
- Advanced Excel-Pivot tables, lookups, complex formulas-data analysis
- Research, strong problem-solving and prioritisation
- Adaptable written and oral communication for data storytelling
- Self-motivated, responsible, independent, team spirit attitudes
- Proven ability to learn quickly and adapt to new situations
- Proficient in using SPSS for quantitative analysis, Power BI Dashboarding
- Proficient use of reporting tools Ms Office, Pdf,
Education
Master of Science - Data Analytics And Human Resource Management
Arden University
United Kingdom 10-2024
BSc (Hons) - Business Management 2:1
University of Bedfordshire Business School
United-kingdom 07-2022
NVQ Level 3 Teaching Assistant - Education
Elmhouse Training
London2017
Languages
French
Proficient
C2
Spanish
Proficient
C2
Timeline
TEACHING ASSISTANT LEVEL 3
RANDSTAD
11.2016 - 07.2018
CUSTOMER ASSISTANT
LIDL GREAT BRITAIN
12.2014 - Current
Master of Science - Data Analytics And Human Resource Management
Arden University
BSc (Hons) - Business Management 2:1
University of Bedfordshire Business School
NVQ Level 3 Teaching Assistant - Education
Elmhouse Training
Projects
Project HR | EDI Impact on Employee Engagement October 2022–January 2023
- Demonstrated strong analytical abilities
- Formulated hypothesis and prepared data for analysis.
- Identified of key variables.
- Designed robust statistical models.
- Critical interpretation of data
- Made actionable recommendations.
- Showed potential in data-driven decision-making and DEI initiatives.
Key contribution: Advised senior management to increase workplace diversity by recommending 4/5 key workplace diversity dimensions ( inclusive environment, supporting diverse viewpoints, and fostering mutual understanding ) to enhance employees emotional engagement.
Project HR Recruitment Diversity Funnel April 2025
- Analysed a simulated HR dataset to examined diversity across recruitment stages,(gender and ethnicity).
- Visualised shortlisted rates, time-to-hire, and offer-to acceptance conversion using Excel and Power BI dashboards.
- Created dynamic reports to uncover drop-off trends and optimse inclusive hiring practices.
- Designed supporting materials and shared resources (dataset, visuals, and label to promote open learning).
Key Contribution: Demonstrated how data can reveal recruitment bias and inform fairer decisions-a framework adaptable for real-world HR audits and DEI.
Driving Licence
Category B
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