Summary
Overview
Work history
Education
Skills
Timeline
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Djay Dela Cruz

Blackpool,Lancashire

Summary

Personal Profile I have recently finished my BTEC level 5 higher education in sport at Loughborough college, due to school and college, I have developed a skill to process instructions and take them instructions and take efficient actions. Also, due to education I have learnt other skills such as having experience in Excel, computing and project planning. I am a very enthusiastic hard-working individual and I love to learn new things using various techniques and resources. Working in a team is something that I have always love to do due to playing many team sports. I have always been very good with communication and confidence; this has been my strong point being able to connect with other people. I can cooperate with my team and even take charge if needed. However, when needed to, I can work independently on my own with very little help. Engaging in conversations has always been a part of me, being like this gives me great communication skills and helps me to get along with various types of people, while considering their feelings and beliefs to avoid any feud and arguments. I am a very self-motivated worker who is excited to keep learning and gaining experience. From being exposed to different situations and people, I have taken full acknowledgement of good a person, and not only am I passionate about delivering great working environment, but I am also innovative about my approach and ensure that customers have a great experience when visiting wherever it is I am working at.

Overview

3
3
years of professional experience

Work history

Domestic Assistant

Amber Court Care Home
11.2021 - Current
  • In this line of work there is a responsibility upon yourself to make sure tasks are complete, it requires patience, compassion and problem solving.
  • I was a hardworking housekeeping professional experienced in maintaining clean, functional and welcoming domestic spaces.
  • Consistently meeting client needs and exceeds expectations by expertly handling cleaning needs throughout the home.
  • I offer attention to detail and great time management abilities.
  • I would need to complete cleaning tasks according to cleaning schedule, as well as, following safety procedures using PPE and identifying hazards to minimise the risk.
  • From working in a care home, I have learnt many skills, such as being patient when dealing with the residents and to ensure the residents are kept safe and relaxed while doing my job.
  • It has kept me organised and hardworking, due to the atmosphere of the care home.
  • This experience has taught me different skills, for example, problem solving dealing with residents and tailoring to their needs to ensure the job is done correctly and efficiently.
  • Skills such as communication is a vital part of working in a care home as I must engage in conversations with some of the residents who needs help or who just wants a friendly chat.
  • Over time, I have been intrusted to do more various jobs in the care home, there have been many times where I would be asked to lead a group activity for the residents, which shows that I can be trusted with other responsibilities knowing the job will still be done correctly.


Customer service assistant

Blackpool Zoo
04.2021 - 10.2021
  • I worked in a busy Blackpool Zoo in customer service, displaying excellent problem solving and communication.
  • Communication is necessary when working in customer service as it is vital to be able to speak clearly and confidently to customers to ensure they are getting the proper service.
  • My responsibility in customer service was to be passionate about delivering outstanding quality service and surpassing customer expectations.
  • I was skilled at navigating stressful situations with calm, collected and professional attitude.
  • I needed to be a decisive communicator and demonstrate superb active listening skills to resolve issues.
  • Blackpool Zoo attracts thousands of visitors a day and this requires quick thinking to be able to keep up with the demand of the customers.
  • I have demonstrated quick thinking and problem solving when there have been times where customers have come to me about enquires, questions and distress of missing children, and I was able to solve the problem while keeping the customers calm and ensured.
  • This experience taught me to be a good listener, I had to always listen to the customers offering support and assistance.
  • The role required me to be more initiative taking time away to learn facts from the zookeepers and the internet when customers would ask me questions about the animals.
  • As I become more trusted with the employer, I was given another role to do talks in front of crowds about the animals.
  • This shows the confidence and good communication skills I had shown previously working there to be able to be intrusted in the talks, also, the employers trust to learn the facts about the animals and deliver a talk to the highest quality for the customers gratification.

Education

ST. MARY

LOUGHBOROUGH COLLEGE

Skills

  • Diligent
  • Adaptable
  • Industrious
  • Versatile
  • Positive
  • Supportive to change

Timeline

Domestic Assistant

Amber Court Care Home
11.2021 - Current

Customer service assistant

Blackpool Zoo
04.2021 - 10.2021

ST. MARY

LOUGHBOROUGH COLLEGE

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Djay Dela Cruz