Djamila Rebelo
Glasgow
Summary
Customer-focused Airport Services professional with over four years experience delivering exceptional service across aviation, hospitality and sales. Currently working for Swissport at Edinburgh Airport, supporting WestJet as Team Lead through check-in, travel document verification, boarding and departure operations while ensuring safety, security and punctuality.
Known for remaining calm under pressure, resolving customer issues efficiently and providing a welcoming, professional experience for passengers from around the world. Fluent in English and Portuguese with excellent interpersonal skills and flexibility to work irregular hours. Passionate about delivering the high service standards expected by a world-class airline such as Emirates.
Overview
5
5
years of professional experience
Work history
Customer assistant (WestJet Team Lead)
Swissport
Edinburgh
2025.02 - Current
- Welcome and assist passengers at check-in, providing a friendly, efficient and professional first point of contact.
- Complete flight closure activities and coordinate effectively with airline crew and relevant airport colleagues to support safe and punctual departures.
- Identify and resolve check-in-related issues efficiently, using sound judgement and attention to detail while maintaining a positive customer experience.
- Assist passengers with baggage enquiries, special requests and travel disruptions.
- Deliver professional and customer-focused passenger services on behalf of WestJet, supporting guests throughout key stages of their airport journey.
- Resolve customer concerns professionally while maintaining a calm and friendly approach.
Outbound sales advisor
McQueens Dairies
Glasgow, Glasgow City
2023.08 - 2025.02
- Managed high volumes of outbound customer interactions, communicating confidently with existing and prospective customers.
- Built and maintained strong customer relationships through professional communication, active listening and a customer-focused approach.
- Worked independently and collaboratively within a target-driven team.
Receptionist
Moxy
Glasgow
2021.06 - 2022.09
- Welcomed guests and created positive first impression.
- Managed reservations, responded to enquiries and provided clear information regarding hotel services and local attractions.
- Listened to and resolved guest concerns professionally, using problem-solving skills to achieve positive outcomes.
Education
Higher National Diploma - Accounts
West College Scotland
Glasgow 09/2018 - 05/2021
Skills
- Airport Passenger Services Airline Check-in Operations Boarding & Gate Operations
Flight Closure Procedures Travel Document Verification Baggage & Passenger Assistance
Passenger Service Recovery Airline Crew Coordination On-Time Departure Support
Airport Safety & Security Compliance Customer Service Excellence Conflict Resolution
Problem Solving Attention to Detail Team Collaboration Shift Flexibility
Systems: Sabre Altea GoNow
Languages: English (Fluent) Portuguese (Native
Timeline
Customer assistant (WestJet Team Lead)
Swissport
2025.02 - Current
Outbound sales advisor
McQueens Dairies
2023.08 - 2025.02
Receptionist
Moxy
2021.06 - 2022.09
Higher National Diploma - Accounts
West College Scotland
09/2018 - 05/2021