Diyoshanth Benjamin
London
Summary
I am a dedicated and adaptable individual currently pursuing a BTEC Diploma in Business with a strong background in customer service and team collaboration. With almost 2 years of experience in sales and hospitality, I excel at creating enjoyable and safe environments for guests, as demonstrated through my roles at Flip Out Brent Cross and Laser Quest. My strong organisational skills and attention to detail enable me to effectively manage multiple tasks while maintaining high standards of service. I am eager to leverage my skills in communication, problem-solving, and teamwork to contribute positively to any future role.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Lettings Agent
Glenmore Properties
London
01.2023 - 11.2023
- Provided expert advice to landlords on pricing, property maintenance, and legal compliance, ensuring long-term client satisfaction and repeat business
- Coordinated property maintenance and managed tenant requests, ensuring timely resolutions and high tenant satisfaction
- Led other Lettings Agents showing them the operations of reaching clients and advertising properties to suitable renters
- Provided exceptional customer service, improving company reputation.
- Performed reference checks to ensure reliable tenants.
Support Duty Manager
FlipOut UK & Laser Quest Brent Cross
London
11.2023 - 03.2025
- Support Duty Manager - Supervised areas of the building to ensure customer safety and satisfaction with their experience.
- Reception - Up-sold hundreds of memberships to customers and served thousands to offer trampoline activities daily.
- Trainer - Many new hires join regularly, and I have been personally appointed to the role to train them because of my work ethic, experience and my time management skills due to never being late for a shift.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
Assistant Lead Coach
Little Kickers
London
01.2025 - Current
- Ensured smooth operation of daily routines by delegating tasks efficiently.
- Handled customer queries and complaints, ensuring satisfaction.
- Managed player injuries with timely intervention and appropriate care.
- Promoted sportsmanship amongst players through leading by example and continuous education.
- Protected club equipment through appropriate storage and maintenance.
Education
Level 3 Diploma - Business
Stanmore College
09.2023 - 07.2025
GCSE - Mathematics, English, Business, Religious Education, Science, History
St Gregory's Catholic Science College
09.2017 - 07.2022
Skills
- Teamwork
- Time management
- Creativity
- Leadership
- Work ethic
- Adaptability
- Communication
- Problem-solving
- Attention to detail
- Safety Awareness
- Leadership acumen
- Decision-Making proficiency
Additional Skills
Fluent in English & Tamil
Timeline
Assistant Lead Coach
Little Kickers
01.2025 - Current
Support Duty Manager
FlipOut UK & Laser Quest Brent Cross
11.2023 - 03.2025
Level 3 Diploma - Business
Stanmore College
09.2023 - 07.2025
Lettings Agent
Glenmore Properties
01.2023 - 11.2023
GCSE - Mathematics, English, Business, Religious Education, Science, History
St Gregory's Catholic Science College
09.2017 - 07.2022
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