Diya Sarah Ajai
London,India
Summary
Dynamic professional with expertise in communication and organizational skills. Proven ability to identify solutions and leverage analytical knowledge to drive results. Experienced in managing multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to achieve team objectives.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Support for Visual Merchandising
Mango
London
10.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to help achieve high productivity levels.
Sales Advisor
Mango
London
04.2025 - 12.2025
- Identified customer needs through effective questioning and recommended appropriate products.
- Listened intently to customers to identify upselling opportunities.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Collaborated with team members to share best practices and improve overall sales performance.
- Consistently helped to achieve monthly sales targets by employing up-selling, cross-selling techniques, and other sales strategies.
- Maintained up-to-date knowledge of market trends and competitor activities to advise customers accurately.
- Supported online sales initiatives by responding to enquiries and processing orders promptly.
Bar Supervisor
Galvanisers Union
London
09.2024 - 01.2025
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Led by example, demonstrating excellent customer service and problem-solving skills in a fast-paced environment.
- Coached bar team in comprehensive knowledge of menu, maintaining efficient and outstanding customer service.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
Bartender
Galvanisers Union
London
03.2024 - 09.2024
- Took customer orders and prepared drinks following best practices for each.
- Handled cash transactions and operated point-of-sale systems with accuracy.
- Kept bar stocked and organised for easy access and quick service.
- Verified customer age using official government identifications prior to serving.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Advised customers on available beverages and optimum choices for individual tastes.
Retail Assistant
Utsa by Westside
Ernakulam
07.2023 - 12.2023
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Employed successful sales and upselling techniques to increase average sale.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Participated in staff training sessions to develop product knowledge and sales.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Retail Assistant
Lilly N' Billy
Ernakulam, India
02.2023 - 06.2023
- Monitored store security, identifying and addressing potential theft or safety concerns.
- Provided coverage during peak times to manage customer flow effectively.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Participated in visual merchandising, arranging displays to attract customer attention and boost sales.
- Provided outstanding service leading to increased customer satisfaction.
- Upsold additional products and targeted customer needs using consultative sales techniques.
Sales Assistant
Westside, Lulu Mall
Ernakulam, India
12.2022 - 02.2023
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Addressed customer queries via phone and email, providing prompt and courteous responses.
- Conducted daily store opening and closing procedures, ensuring readiness for business operations.
- Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
- Utilised point-of-sale systems confidently, ensuring swift and secure transactions.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
Education
Bachelor of Science - Apparel and Fashion Design
St.Teresas College - MG University
Ernakulam 08.2020 - 05.2023
Master of Business Administration - International Fashion Management
Coventry University
London 01.2024 - 02.2025
Skills
- Strategic planning
- Inventory management
- Brand comprehension
- Competitor analysis conducting
- Constructive criticism handling
- Spatial understanding
- Visual display creativity
Timeline
Support for Visual Merchandising
Mango
10.2025 - Current
Sales Advisor
Mango
04.2025 - 12.2025
Bar Supervisor
Galvanisers Union
09.2024 - 01.2025
Bartender
Galvanisers Union
03.2024 - 09.2024
Master of Business Administration - International Fashion Management
Coventry University
01.2024 - 02.2025
Retail Assistant
Utsa by Westside
07.2023 - 12.2023
Retail Assistant
Lilly N' Billy
02.2023 - 06.2023
Sales Assistant
Westside, Lulu Mall
12.2022 - 02.2023
Bachelor of Science - Apparel and Fashion Design
St.Teresas College - MG University
08.2020 - 05.2023