Dixit Patel
Harrow,United Kingdom
Summary
Experienced professional with focus on customer service and team leadership. Capable of enhancing customer satisfaction and streamlining processes through strong communication and problem-solving skills. Skilled in team supervision, conflict resolution, and implementing service improvement strategies.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Customer Service Supervisor
Londis Supermarket
London, United Kingdom
2021.12 - Current
- Maintained high levels of customer satisfaction through effective problem resolution.
- Controlled team performance by organising daily tasks and responsibilities.
- Enhanced customer service delivery by providing training to new staff members.
- Streamlined customer queries for expedited resolutions.
Education
Bachelor of Science - Civil Engineering
Gujarat Technological University
Ahmedabad, India 2014.08 - 2018.06
Master of Science - Transportation Engineering
Gujarat Technological University
Ahmedabad, India 2018.08 - 2020.07
Master of Science - Construction Management
Kingston University
Kingston upon Thames 2022.01 - 2023.05
Skills
- Advanced Microsoft Excel
- Customer relations
- Cash handling
- Customer service
- Product knowledge
- Effective problem solver
Certification
AUTO CAD 2D
REVIT 3D
Timeline
Master of Science - Construction Management
Kingston University
2022.01 - 2023.05
Customer Service Supervisor
Londis Supermarket
2021.12 - Current
Master of Science - Transportation Engineering
Gujarat Technological University
2018.08 - 2020.07
Bachelor of Science - Civil Engineering
Gujarat Technological University
2014.08 - 2018.06