Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Dixie Overton

Warsop,Nottinghamshire

Summary

Compassionate Mental Health Support Worker committed to promoting positive emotional health and well-being through creatively planning and implementing therapeutic programmes alongside Cygnets occupational therapists. Can independently create and contribute new ideas as well as work within an interdisciplinary team. Responds proactively to pressure for reliable, flexible support, adapting to individual and group requirements.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Mental health support worker

Cygnet Health Care
Mansfield, Nottinghamshire
04.2020 - Current
  • Counselled multiple complex service users through difficult times using approved and compassionate strategies.
  • Successfully empowered complex individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Led workshops under professional supervision.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Helped service users make informed decisions and follow individual treatment plans.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Maintained confidentiality of clients' information.
  • Performed crisis interventions during emergency cases.
  • Listened to clients' current struggles to signpost relevant support.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Inputted patient information and records on database to maintain accurate documentation.
  • Offered practical daily living advice, including financial planning.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Assisted clients to achieve personal and treatment-related goals.
  • Liaised with external and internal professionals to provide holistic support.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Helped service users to gain ability to function independently in society.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Designed digital and print materials to engage audiences.
  • Supported team by demonstrating respect and willingness to help.
  • Improved efficiency and productivity by acquiring new skills.

Business owner

Pro-sert Building services
MANSFIELD, Nottinghamshire
01.2018 - Current
  • Maintained organisational compliance with applicable legislation and regulations.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Researched and identified potential business opportunities in untapped markets to drive revenue.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Facilitated team-building and morale-boosting activities to support employee satisfaction.
  • Enhanced new product awareness by posting engaging images to company websites and social media accounts.
  • Planned expansions to service and product offering based on client feedback.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Optimised flow and scheduling of daily operations for maximum productivity.
  • Completed duties to deliver on targets with accuracy and efficiency.

Bar staff member

John Fretwell Sporting complex
Mansfield, Nottinghamshire
05.2014 - 12.2021
  • Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
  • Input orders into register, calculated bills and collected payments.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Followed food safety and hygiene requirements to protect guests.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Delivered tailored assistance to customers with disabilities.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Increased customer satisfaction by resolving issues.

Education

Higher National Diploma - Health and social care

Inspire Culture Learning
Derbyshire
09.2020 - 06.2021

NVQ Level 2 - Common health Conditions

Learning Curve Group
Online Study
11.2020 - 01.2021

Learning Curve Group
03.2022 - 06.2022

Skills

  • Personal care assistance
  • Mental health crisis intervention
  • Mental health first aid
  • Progress reporting
  • Accurate recordkeeping
  • Time management
  • Problem-solving
  • Team building
  • Communication skills
  • Community activities
  • Leadership

Affiliations

  • Creating and making natural organic skin and hair care products and wax melts. Walking and hiking in the Peak District. Outdoor Cycling. Art. Mindfulness and spirituality.

References

References available upon request.

Timeline

Learning Curve Group
03.2022 - 06.2022

NVQ Level 2 - Common health Conditions

Learning Curve Group
11.2020 - 01.2021

Higher National Diploma - Health and social care

Inspire Culture Learning
09.2020 - 06.2021

Mental health support worker

Cygnet Health Care
04.2020 - Current

Business owner

Pro-sert Building services
01.2018 - Current

Bar staff member

John Fretwell Sporting complex
05.2014 - 12.2021

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Dixie Overton