Summary
Overview
Work history
Education
Skills
Custom
Languages
Timeline
Work availability
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DIVYA THOTA

DIVYA THOTA

cheethamhill ,united kingdom

Summary

Seeking a career that is more innovative and interesting and a job that gives me opportunities to learn and enhance my skills strength in conjunction with company goal and objective.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Cashier & Accounts Clerk

Super Supermarket
United Kingdom
01.2023 - Current
  • Efficiently handled cash transactions, ensuring accuracy and adherence to company policies
  • Managed customer inquiries and complaints, resolving issues promptly to maintain customer satisfaction
  • Balanced cash registers at the end of each shift, accurately accounting for all transactions
  • Assisted with inventory management, including stock replenishment and recording sales data
  • Collaborated with the accounting department to reconcile daily sales reports and identify discrepancies
  • Implemented new procedures to streamline cash handling processes, resulting in a 15% reduction in transaction errors
  • Trained new cashiers on proper cash handling techniques and customer service protocols
  • Conducted periodic audits of cash drawers to ensure compliance with company policies and procedures.

SME

Wipro LTD COMPANY
11.2019 - 07.2022
  • Expertly handle customer inquiries and provide clear guidance to agents
  • Employ discerning decision-making skills to tailor responses for clients
  • Offer strategic advice on avenues for client advocacy, facilitating complaints, refunds, and replacements
  • Engage with clients in a courteous and professional manner to cultivate positive rapport
  • Swiftly and effectively address customer queries via email and ticketing platforms
  • Proven track record of delivering top-tier customer service
  • Facilitate daily team meetings and ensure meticulous compliance with regulations
  • Conduct thorough training sessions for new team members on operational procedures and protocols.

Education

Master Accounting and Finance -

University of Liverpool
01.2022 - 04.2023

BCom - undefined

Indian Institute of Management & Commerce College
01.2016 - 04.2019

Higher secondary school - undefined

Ratan Junior College
01.2016 - undefined

Secondary school examination - undefined

Shanthi Niketan High School
01.2014 - undefined

Skills

  • Versatility in addressing diverse customer needs through empathetic, clear communication, adept problem-solving, patient engagement, comprehensive product knowledge, and adaptable approaches
  • Meticulous oversight of financial processes including reporting, bookkeeping, software utilization (eg, QuickBooks), auditing, budgeting, forecasting, and meticulous attention to detail
  • Effective orchestration of teams through clear communication, decisive decision-making, strategic delegation, adept problem-solving, and forward-thinking strategic planning
  • Cash allocation
  • Cashflow forecasting
  • Financial reporting and analysis
  • Customer-focused
  • Social media marketing
  • Problem-solving
  • Time management
  • Payroll administration
  • Accounting

Custom

  • Achieved the best SME award 2 times for getting the job done on time in 2021 & 2022
  • Awarded with customer hero & Customer satisfaction in 2021 & 2022
  • Received best onsite trainer award

Languages

English
Advanced

Timeline

Cashier & Accounts Clerk

Super Supermarket
01.2023 - Current

Master Accounting and Finance -

University of Liverpool
01.2022 - 04.2023

SME

Wipro LTD COMPANY
11.2019 - 07.2022

BCom - undefined

Indian Institute of Management & Commerce College
01.2016 - 04.2019

Higher secondary school - undefined

Ratan Junior College
01.2016 - undefined

Secondary school examination - undefined

Shanthi Niketan High School
01.2014 - undefined

Work availability

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Wednesday
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Sunday
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DIVYA THOTA