Divyang Patel
Whyteleafe,Surrey
Summary
An Infrastructure Engineer specialising in Windows and Microsoft environments, I do shi
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Education/Training
- MCSA Windows Server 2012
- Azure Fundamentals
- ITIL V4 Foundation
Senior Infrastructure Engineer
08.2021 - Current
- Successfully administered a large-scale server environment comprising 500+ physical and virtual machines
- Oversaw a highly available Hyper-V cluster and SAN storage
- Led the configuration and deployment of new server hardware and virtual machines across various sites and data centres
- Consolidated physical infrastructure across multiple sites, resulting in reduced overhead and enhanced resource utilization
- Successfully integrated two new sites into our infrastructure, overcoming the challenge of limited documentation by analysing existing configurations and implementing necessary changes
- Maintaining a repository for infrastructure documentation scripts using IT Glue
- Successfully managed infrastructure in a hybrid environment, overseeing both physical and cloud servers in Windows/Linux environments on premise and Azure
- Demonstrated strong expertise in managing Azure resources, such as configuring SSO, deploying SAAS applications, managing MFA and conditional access polices, and efficiently managing VMs to reduce overall billing
- Implementation of Packer, Ansible and Terraform to automate deployments of virtual machines
- Office 365 administration including OneDrive, SharePoint Online, Teams, Defender and Exchange
- Handled the deployment and management of endpoints using SCCM and Intune, including application packaging and deployment
- Configuration and management of Intune and Autopilot
- Migration of device management from SCCM to Intune including app deployments, patching, compliance etc
- Upgrading of Veeam Backup Infrastructure across Dual Data Centres as well as a thorough review of the existing setup and identified areas for improvement, resulting in strategic enhancements to the overall backup system, ensuring data integrity and resilience
- Overhauled disaster recovery procedures, establishing a robust object storage system for off-site backups and implementing a hardened Linux-based repository for immutable storage
- Undertook additional cybersecurity responsibilities to monitor and remediate vulnerabilities on endpoints, servers, and identities
- Monitoring of network and infrastructure across 20 sites and two data centres using Meraki and PRTG
- Served as the final point of escalation for 2nd and 3rd Line teams, providing expert guidance and problem resolution
- Automating various tasks through PowerShell.
Infrastructure Support Engineer
Metapraxis
10.2019 - 08.2021
- Management and maintenance of virtual machines, physical hosts, storage devices, network switches, routers, and firewalls
- Windows and Linux server administration
- Maintaining backups using Veeam as well as setting up offsite backups in a private cloud
- Automated the process for laptop and server builds using MDT, PowerShell and WDS
- Implementation of Zabbix to proactively monitor all critical systems 24/7
- Migration of internal infrastructure to Azure
- Proficiently administered multiple Azure environments for clients who purchased the product, encompassing VNET setup, permissions management, and backup & monitoring configuration
- Automated the deployment of virtual machines into Azure using Terraform and Ansible for clients
- Setup and configuration of SAAS applications on Microsoft Azure
- Deploying MFA including set up of conditional access policies
- Migration of TF2012 to Azure DevOps
- Working with the Lead Infrastructure Architect in the migration of Lotus Notes to Office 365
- Managing & Maintaining Active Directory, Entra ID, DNS & DHCP, Group policy and WSUS in a hybrid cloud environment as well as the M365 suite
- Building, migrating, and managing device management through Intune
- Being a member of the security team and working on security projects into to achieve Cyber Essentials, SOC1 & SOC2 certification
- Application support for internal products using IIS and SQL
- Administration of hosted Jira, including user management, configuration, and patching/upgrades
- Maintaining CI/CD Pipelines on TFS 2012
- Single point of contact for all day-to-day support, infrastructure, and networking issues
- Deployed a company ITSM tool to manage incoming incidents, requests, and changes for both internal and external client support.
Infrastructure Services Engineer
YOOX NET-A-PORTER GROUP
11.2018 - 09.2019
IT Support Engineer
Virgin Active UK
11.2016 - 11.2018
Senior Service Desk Analyst
Cyntergy Services LTD
09.2015 - 11.2016
Education
Bachelor of Science - Forensic Science
University of Kent
Canterbury 09.2011 - 07.2015
Skills
Technical SkillsREDO - how the fuck did I format thisActive Directory, DNS, DHCP, Group Policy & WSUSMimecastFailover Cluster ManagementMonitoring (Zabbix, Solarwinds, Nagios, PRTG)AzureSIEM Tools, SentinelNetworking (Checkpoint firewalls, HP/Netgear Switches, Cisco/Juniper Routers, Meraki,TP-Link Access Points)VeeamOffice 365 (Exchange, OneDrive, Skype, SharePoint, Teams)Cisco Unified Communications ManagerPowerShellDesktop Virtualisation (XenDesktop, Horizon View)SCCM/IntuneSQLServer Hardware (Dell/HP) & Virtualisation (Hyper-V, ESXI)ITSM Tools (Jira, Zendesk, Service-Now, FreshService)LinuxAlpha Plus Group
Timeline
Senior Infrastructure Engineer
08.2021 - Current
Infrastructure Support Engineer
Metapraxis
10.2019 - 08.2021
Infrastructure Services Engineer
YOOX NET-A-PORTER GROUP
11.2018 - 09.2019
IT Support Engineer
Virgin Active UK
11.2016 - 11.2018
Senior Service Desk Analyst
Cyntergy Services LTD
09.2015 - 11.2016
Bachelor of Science - Forensic Science
University of Kent
09.2011 - 07.2015