Team Leader with experience using sales KPIs, Excel trend tracking, and rota planning to align staffing with demand and reduce waste. Leads frontline teams by training new staff, sharing operational insight with area managers, and translating daily numbers into faster service decisions. Improves stock availability, labour efficiency, and team execution in a fast-paced retail setting.
Telemarketing expertise
Complaint resolution
Employee Evaluation
Daily workflow improvement
Performance improvement
Client Service
Staff education and training
Sales expertise
Cash Handling
Technical Support