Divyadeep Singh
Bangalore
Summary
Diligent Customer Relationship Manager with robust background in managing customer relationships to enhance satisfaction and loyalty. Adept at implementing strategies that streamline processes and resolve client issues effectively. Demonstrated ability in utilizing communication and problem-solving skills to build strong customer connections.
Overview
11
11
years of professional experience
Work History
Asst Customer Relationship Manager
Aditya Birla Fashion And Retail
05.2023 - Current
- Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
- Launch of Calling App for stores to reduce dependency on excel sheets. More than 2 lakhs calling assigned with a completion rate of 42% and generating revenue of more than 5 Cr.
- Created detailed client profiles within the CRM system, enabling tailored approaches when recommending products or services based on specific needs.
Store Manager
ABFRL
06.2019 - 05.2023
- Reinforced customer satisfaction, keeping nationwide ranking among best.
- Consistently surpassed 50% of monthly targets through Prive clients.
- Streamlined seasonal report preparation, supporting effective and well-informed buying decisions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Optimized product assortment for increased revenue generation.
- Developed marketing strategies tailored to current market conditions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Quality Manager
Apollo Clinic
01.2017 - 10.2017
- Adhered to norms for consistent and exceptional customer satisfaction.
- Executed periodic checks on vehicles.
- Oversaw fleet inventory processes.
- Gathered regular input from clients about service standards.
- Conducted comprehensive customer experience training programs.
- Supervised tele-calling team focused on lead generation.
- Provided daily insights through generated DMS reports to Senior RMs.
Operations Manager
Apollo Clinic
01.2016 - 12.2016
- Tracking and resolution of the complaints
- Handled marketing strategies of the health care services
- Clinic Operations and Administration which included day to day customer interaction, HR activities like hiring and conducting departmental meetings
- Coordination with the local Govt and Agencies
- Customer feedback increased to more than 160 for April 16 August 16 as compared to just 30 during the same period last year
- Supervising daily OPDs
- Maintenance and Purchase of all Clinical Equipment
- Conducting Medical Camps
Hotel Operations Trainee/ Acting Team Leader
Starwood Hotels & Resorts
07.2013 - 09.2014
- Managed guest check-in and check-out processes.
- Facilitated reservations.
- Managed room readiness operations with the team according to specified requirements.
- Ensured availability of necessary materials.
- Enhanced cooperation between departments to ensure efficient workflow.
- Trained new brand under Starwood Hotels and Resorts in Operations, Administration, and company policies.
- Sustained high ratings in GEI, reaching a score of 8 at Starwood Hotels.
Education
MBA - Marketing
School Of Business (UPES)
04-2019
B.SC - Hospitality & Hotel Administration
Dr. Ambedkar IHM
03-2013
Skills
- Team leadership
- Self Motivated
- Can Resolve Conflict
- Customer relations
- Training and mentoring
- CRM software proficiency
- CRM Campaigns
Timeline
Asst Customer Relationship Manager
Aditya Birla Fashion And Retail
05.2023 - Current
Store Manager
ABFRL
06.2019 - 05.2023
Quality Manager
Apollo Clinic
01.2017 - 10.2017
Operations Manager
Apollo Clinic
01.2016 - 12.2016
Hotel Operations Trainee/ Acting Team Leader
Starwood Hotels & Resorts
07.2013 - 09.2014
MBA - Marketing
School Of Business (UPES)
B.SC - Hospitality & Hotel Administration
Dr. Ambedkar IHM
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