Divya Chandana Mitayee
Aylesbury,Buckinghamshire
Summary
With over Six years of expertise in network system administration, I excel in infrastructure, system security, Service Desk activities and network support, particularly in back-end operations. My skills involve delivering technical support for computer systems, cybersecurity, software programmers, hardware, and implementing new feature upgrades.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
SENIOR SYSTEM ENGINEER
Infosys Limited
Hyderabad, Telangana
2021.08 - 2024.01
- Providing business as usual (BAU) support to many different clients, ensuring high uptime, quick resolution of incidents to ensure great customer satisfaction
- Provide support in analyzing, troubleshooting and resolving operating system, system hardware, applications, storage, Virtualization(VMware) and networking issues
- Involve in Building & configuring Laptops, Desktops, Mac OS, Windows/Unix servers, creating and managing Virtual Machines (Oracle VM)
- Good Understanding ITIL framework and ITSD
- Deal with Jira Service Management tool and involve in handling and troubleshooting all type of service requests, Incidents and changes, Manage and collaborate with team by building process-oriented documentation in Confluence
- Working on Google cloud at Administrator level, including G-suite, Slack, Google MDM, etc
- Working on Microsoft Technology at global Administrator level, including O365, MDT, MS Project, Windows server 2012 R2,2016,2019 and Exchange Server, DHCP ,DNS, IIS servers
- Working with Bit locker TPM encryption and decryption setting up laptops and by using registry and Group policy editor to block the USB drives as per IT security policy
- Implemented and managed Mimecast email security solutions to safeguard against advanced threats such as phishing, malware, and ransomware.
- Provided technical support and troubleshooting for Mimecast services, resolving issues promptly to minimize downtime and disruptions.
- Managed Add/Delete/Modify Groups at Local/Domain level also Troubleshooting user login related issues and connectivity issues Using Active Directory / OKTA & Google Directory which includes but not limited to user & group
- Use SSCM server to manage operating system updates, patches and configuration changes and deployments, Policies, autopilot etc.., Ensure that only approved software's are installed and used across the company managed IT estate to comply with our information security policies and procedures
- Ensure asset management is carried out as defined in our policies and procedures including but not limited to creating/managing & updating of asset inventories
- Experience of Joiner /Leaver process
- Identify potential risk to our systems and escalating to the relevant party for resolution in an efficient and timely manner
- Involved in managing McAfee Antivirus which include identifying systems which are not automatically updated during the schedule and follow-up to ensure all systems are updated with the latest antivirus signatures
- Knowledge and understanding of relevant risk of managing an IT operations functions, cyber security, compliance and audit standards ( ISO-27001,GDPR).
SENIOR INFRASTRUCTURE ENGINEER
Family Health Plan Insurance TPA Limited
Hyderabad, Telangana
2018.01 - 2021.07
- Provided technical support via customer support portal, phone calls, remote sessions, and email for FHPL Products
- Provided assistance with upgrade, configuration, troubleshooting and best practices to customers and clearly communicating to escalate and report complaints to the appropriate level to achieve prompt resolution and improve customer satisfaction
- Strong Knowledge on Service Now ticketing tool, escalate tickets to Line Manger which I am unable to resolve or reaching SLA
- Handling Service now KPI reports and create a user accounts and group policies and follows as ITIL Framework but not limited
- Strong Knowledge on Microsoft products at MS Server, AD, Group Policy, DHCP, MDT, DNS and RDP, MS project
- Good working experience on WDS server to manage Microsoft updates to deploy intranet user machines
- Good working experience on Exchange administration and O365 support
- Looking for On-boarding/Off-Boarding requests
- Perform server Backup using archiving technology and automatic tools such as Veaam Backup and Replication
- Participated on migration project from on-premise to cloud
- Good sound knowledge on Air watch MDM solutions
- Good experience in implementing ITGC controls for all software's within an organization that are mandated by various industry best security standards, applicable local laws and regulations
- Setting up and support end-to-end Asset management policies, procedures which also include but not limited to secure IT disposal/destruction activities within environment
- Supporting the management in developing remediation plans by performing RCA and capturing a wide range of firm risk & potential threads which are determined during Cyber Security operations and internal audits.
IT ENGINEER
SRL Diagnostics Limited
Hyderabad, Telangana
2017.07 - 2018.01
- Efficiently installed & configured Linux and Windows XP,7,8,10 operating systems in PC's and solve challenging technical issues in a timely manner
- Provide remote assist to clients through RDP, Team Viewer, Any desk, Aero admin
- Involve in Building & configuring Laptops, Desktops, Windows/Unix servers to create a virtual in ECG machines
- Troubleshoot Xerox printers and Bother, HP all type of models etc.., Involve in managing Joiner/Movers/leavers process and day to day support in executing the requests received form HR/Business teams via ticketing tool
- Configure and installing end user devices in line with company compliance policy standards and requirements
- Involve in supporting other technical issues raised and assigned to our team via BMC Remedy ticketing tool which also includes handling of high priority incidents, invoking incident response team and follow change management process as applicable
- Working with internal application CLIMS.NET to create a logins for lab technician and scientific officers like add/move/change/reset password depends on requirement
- Supporting to call center team if any issues internally like Outlook profiles, Logins issue ,Inbound and outbound calls, Quality assurance and server backup
- Supporting FortiGate firewall-80E and SQL server backup with automation tools
- Setting up and supporting Symantec Antivirus solution to check daily updates and behavior analysis along with signatures aspects
- My day to day support activities include dealing with TCP/IP , setting up and managing Static & Dynamic IP's using DHCP , managing DNS , ISP servers
- Overseeing day-to-day activities and handling under control families including 'Cybersecurity Operations/Engineering, Vendor Management, IT asset Management, IT Service Management.'
Education
Bachelor of Technology - Electronics & Communication Engineering
JNTUA
Chittoor 2013.06 - 2017.04
Skills
- IAM/User Support
- Active Directory
- Technical support
- Network troubleshooting
- Cyber Essentials policies
- Remote access technology
- Server administration
- Cloud Platform (AWS,GCP,Azure)
Certification
- MCSE Certified, 01/2023
- Certified CompTIA Security Plus, 06/2024
- ITIL Foundation certified V4, No expiry
- Google Cloud Engineer Associate, 09/2023
Languages
Telugu
English
Hindi
Tamil
Custom
Full Right to work, Dependent skilled worker visa valid until - Nov 27 , 2027
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
SENIOR SYSTEM ENGINEER
Infosys Limited
2021.08 - 2024.01
SENIOR INFRASTRUCTURE ENGINEER
Family Health Plan Insurance TPA Limited
2018.01 - 2021.07
IT ENGINEER
SRL Diagnostics Limited
2017.07 - 2018.01
Bachelor of Technology - Electronics & Communication Engineering
JNTUA
2013.06 - 2017.04