Divyaa Ramasamy

• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
• Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
• Maintained general knowledge of departments to help customers quickly locate products and merchandise.

· Provide second level support to staff and client

· Assist project teams in the delivery of new solutions on the SharePoint platform

· Work with internal teams to help set standard architecture, processes, and best practices

· Assist with system administration responsibilities in order to maintain high availability and meet system performance expectations

· Maintain and manage the content of a large SharePoint site for internal users

· Troubleshoot issues related to day to day operations (access, outages)

· Work on SharePoint related projects as directed by the team (optimization, consolidation, upgrades)

· Provide status reports/content summaries to management as required

· Work with the customer to develop and implement requirements for improvements to the SharePoint portal to include providing dashboard capabilities

Involved in migration of sites from SharePoint 2017 to office 365.