Divya Yalavarthi
Sheffield,United Kingdom
Summary
Dedicated and highly motivated networking professional with a strong foundation in technical support and managed services. Skilled in troubleshooting, problem resolution, and change implementation for secure and commercial customers. Adept at providing and ensuring service quality, and maintaining technical documentation. Passionate about delivering an excellent customer experience, optimizing processes, and adhering to security and compliance standards.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Internship trainer
Maintec Technologies
Bangalore, India
12.2023 - 08.2024
- Integrated technology into the curriculum to streamline the learning process.
- Facilitated workshops and seminars for enhancing knowledge base of trainees.
- Collaborated with fellow trainers, improving overall internship programme quality.
- Fostered a supportive learning environment, promoting open communication and feedback.
Education
Master of Science - Big Data Analytics
Sheffield Hallam University
Sheffield 09.2024 - 09.2026
Bachelor of Science - Information technology
Vignan's Nirula Institute of technology
India 08.2019 - 05.2023
Skills
- Online training tools
- Technical Documentation & Reporting
- Communication & Collaboration
- Software Development
- Customer Experience Management
Affiliations
- Exploration and Learning
- Innovation and Collaboration
Languages
English
Beginner
Telugu
Beginner
Hindi
Beginner
Timeline
Master of Science - Big Data Analytics
Sheffield Hallam University
09.2024 - 09.2026
Internship trainer
Maintec Technologies
12.2023 - 08.2024
Bachelor of Science - Information technology
Vignan's Nirula Institute of technology
08.2019 - 05.2023
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