DIVYA SOLANKI
City of London,City of London
Summary
HR professional with strong expertise in recruitment strategy and performance management. Proficient in recruitment software and applicant tracking systems. Skilled in conducting training sessions and enhancing workplace effectiveness. Committed to driving continuous improvement within teams.
Overview
5
5
years of professional experience
Work history
HR recruiter
ANANTA RESOURCE MANAGEMENT
MUMBAI, INDIA
06.2021 - 09.2021
- Streamlined recruitment processes, successfully managing 20–30 active candidates per month through sourcing, screening, and interview coordination
• Organised and supported onboarding and training sessions for 10–15 new hires, ensuring smooth documentation and joining formalities
• Assisted payroll administration for 30+ employees, supporting timely and accurate salary processing and record-keeping
• Coordinated benefits discussions and offer documentation for shortlisted candidates, supporting hiring decisions and offer acceptance
• Supported performance appraisal processes by maintaining employee records and assisting in merit-based evaluations
• Prepared recruitment progress reports and coordinated weekly updates with senior management to track hiring targets
• Contributed to improved employee retention by supporting reward and recognition initiatives and positive employee engagement practices
HR generalist
ORACLE MEDICARE PVT LTD
MUMBAI, INDIA
11.2021 - 11.2022
- Conducted training needs analysis for 40+ employees, ensuring skills remained relevant and aligned with business and market requirements
• Maintained accurate and confidential personnel records for 50+ staff, ensuring compliance with HR policies and data protection standards
• Coordinated employee benefits administration for 30+ employees, contributing to improved job satisfaction and engagement
• Improved employee retention by supporting structured exit interviews and analysing feedback to identify key improvement areas
• Actively supported recruitment drives, assisting in hiring of 15–20 candidates across multiple roles
• Negotiated employment terms and contractor agreements in line with organisational policies and budget requirements
• Prepared and issued employee references for departing staff, ensuring accuracy and professionalism
• Advised managers on contracts and salary structures, supporting compliance with business needs and employee expectations
Barista/Team member
THE RESTAURANT GROUP
City of London
03.2023 - Current
- Managed 150-300 customer interactions per shift, communicating clearly, handling queries, and ensuring consistently positive customer experience
• Built strong customer relationships by serving diverse customer base, contributing to repeat visits and positive in-store feedback
• Resolved customer complaints efficiently, maintaining service standards and supporting customer satisfaction in fast-paced environment
• Multitasked across beverage preparation, billing, and customer service during peak hours, maintaining speed and accuracy under pressure
• Handled cash transactions and card payments with 100% accuracy, following company procedures and compliance standards
• Supported team coordination during busy periods, contributing to smooth operations and reduced wait times
Education
MASTERS IN HR - HUMAN RESOURCE
Coventry University
Coventry 01/2023 - 01/2024
Bachelor of Business Administration - HUMAN RESOURCE
RA. DAV COLLEGE
MUMBAI 06/2016 - 06/2019
Skills
- Workplace diversity awareness
- Job evaluation techniques
- Performance management
- Recruitment software expertise
- Organising training sessions
- Conflict resolution
- Conducting reference checks
- Employee engagement
- Experience with ATS
- Performance Management
- Sales persuasion
Affiliations
- Travelling
- Journaling
- Social media content creation
Accomplishments
Earned monetary rewards for consistently going above and beyond assigned duties.
Recognised with promotion to HR Team Leader in first HR internship
Granted sponsored access to new HR software learning based on strong performance
Languages
English
Advanced
Hindi
Native
References
References available upon request.
Timeline
Barista/Team member
THE RESTAURANT GROUP
03.2023 - Current
HR generalist
ORACLE MEDICARE PVT LTD
11.2021 - 11.2022
HR recruiter
ANANTA RESOURCE MANAGEMENT
06.2021 - 09.2021
MASTERS IN HR - HUMAN RESOURCE
Coventry University
01/2023 - 01/2024
Bachelor of Business Administration - HUMAN RESOURCE
RA. DAV COLLEGE
06/2016 - 06/2019