Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Divya Sarath Chandran Rejitha

Forest Gate,Newham

Summary

Committed and hardworking Floor assisstant with 9 months of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Experienced Floor assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Care assistant

Thomas Mathew
East London, City of London
03.2022 - Current
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Positioned, lifted and transported patients with limited mobility.

Floor assistant

Shafeeq
Bakerstreet, City of London
06.2022 - 09.2023
  • Completed opening and closing procedures each day.
  • Reduced customer wait times through optimised checkout processes.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Checked notes carefully to spot counterfeit currency.
  • Tracked transactions on balance sheets and reported any discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Trained and mentored new cashiers and clerks in correct processes.

Waitress assistant

Faizal
Knightsbridge, City of Westminster
09.2022 - 03.2023
  • Delivered outstanding customer service in line with the following departmental protocols.
  • Cultivated good atmosphere and personalised customer experience.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Provided efficient food and drinks service for high levels of customer satisfaction.

Business coordinator(part time)

Anupama
Trivandrum, India
07.2018 - 04.2022
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Recruited top-performing candidates to build staff retention and team performance.

Education

Master of Science - Global Business Management

University of Roehampton
Roehampton
04.2022 - 05.2023

Bachelor of Arts - English and communicative english

University of kerala
India
06.2018 - 03.2021

Skills

  • Safeguarding knowledge
  • Excellent numeracy skills
  • Cashier experience
  • Outstanding customer service
  • Well organised
  • Staffing and scheduling
  • Cash handling
  • Food hygiene regulations
  • Expert multitasker
  • Menu knowledge
  • Table service
  • Verbal communication
  • Employee training

Languages

English
Fluent
Malayalam
Native
Hindi
Intermediate

Timeline

Waitress assistant

Faizal
09.2022 - 03.2023

Floor assistant

Shafeeq
06.2022 - 09.2023

Master of Science - Global Business Management

University of Roehampton
04.2022 - 05.2023

Care assistant

Thomas Mathew
03.2022 - Current

Business coordinator(part time)

Anupama
07.2018 - 04.2022

Bachelor of Arts - English and communicative english

University of kerala
06.2018 - 03.2021

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Divya Sarath Chandran Rejitha