DIVYA MALIK

•⁠ ⁠Greeted customers upon arrival, providing warm, professional first impressions that set the tone for their visit. •⁠ ⁠Take food and drink orders accurately while delivering excellent customer service. •⁠ ⁠Handle cash and card payments using the till system. •⁠ ⁠Prepare and serve beverages and assist with food presentation. •⁠ ⁠Maintain cleanliness of dining areas in line with hygiene standards. •⁠ ⁠Resolve customer queries politely and efficiently. •⁠ ⁠Collaborated with kitchen and front-of-house staff during busy service periods to maintain smooth operations and customer satisfaction. •⁠ ⁠Ensured customers enjoyed positive dining experiences through attentive service from arrival to departure.

• Trained junior sound engineers and technicians, sharing expertise in front of house operations.
• Developed and maintained relationships with vendors and suppliers for efficient procurement of front of house necessities.
• Implemented sustainability initiatives within front of house operations, reducing waste and energy consumption.

• ⁠ ⁠Owned and managed café operations across two locations, ensuring smooth daily functioning. •⁠ ⁠Delivered exceptional customer service, achieving high hospitality standards and fostering customer loyalty. •⁠ ⁠Supervise day-to-day business operations and staff scheduling. •⁠ ⁠Recruit, train and support team members. •⁠ ⁠Manage stock levels and supplier relationships. •⁠ ⁠Handle cash flow, daily sales and financial records. •⁠ ⁠Resolve customer concerns professionally and efficiently. •⁠ ⁠Developed promotional ideas that increased customer engagement and encouraged repeat business. •⁠ ⁠Ensure compliance with food hygiene and health & safety standards.
• Managed daily operations of a bustling café, overseeing staff, inventory, and customer service.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
• Utilised social media platforms to promote café services and attract potential sales agents.

• ⁠ ⁠Welcomed and seated customers, enhancing their first impression of the dining experience. •⁠ ⁠Captured customer orders with precision, ensuring satisfaction and smooth service flow. •⁠ ⁠Served food and beverages while maintaining excellent service standards. •⁠ ⁠Assisted customers with menu recommendations. •⁠ ⁠Managed payments and operated POS systems. •⁠ ⁠Maintained cleanliness and presentation of dining areas. •⁠ ⁠Worked effectively within a busy hospitality team. •⁠ ⁠Facilitated a warm and inviting atmosphere for guests during their dining experience.
• Trained new staff on customer service protocols and front of house duties, improving team performance.
• Updated front of house decor to maintain an inviting ambiance, reflecting the establishment's high standards.
• Collaborated with the front of house team to ensure smooth operation and quick turnaround of dining ware.

• •⁠ ⁠Provided exceptional customer service across store departments, enhancing overall shopping experience. •⁠ ⁠Assisted customers in selecting suitable products. •⁠ ⁠Ensured effective merchandising and stock presentation, contributing to an inviting store atmosphere. •⁠ ⁠Replenished inventory and monitored stock availability. •⁠ ⁠Assisted in visual merchandising and promotional displays, driving customer engagement and interest. •⁠ ⁠Worked towards daily sales and customer satisfaction targets. •⁠ ⁠Executed store opening and closing tasks. •⁠ ⁠Collaborated with colleagues to ensure efficient store operations.
• Worked hard to learn all required tasks quickly to maximise performance.
• Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
• Took orders and made suggestions to guest tastes and preferences.