DIVYA LAKHANI
Feltham,United Kingdom
Summary
Experienced Receptionist and Administrative Professional with over 5 years’ proven success across legal, HR, education, operations and customer service settings. Adept at managing high-pressure workloads, handling sensitive information and delivering accurate administrative support to senior professionals. Recognized for strong organizational ability, reliability and a positive, professional approach in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Receptionist & Admin Assistant
Lawfare Solicitors
Hounslow
2024.02 - 2025.02
- Provided legal admin support for civil litigation cases, including research and documentation.
- Drafted client correspondence, prepared online legal applications, and liaised with courts regarding petitions and grant orders.
- Managed client enquiries (phone/email), maintaining confidentiality and professionalism.
- Assisted solicitors with case preparation to meet court deadlines.
Administrative Clerk
Gull Law Chambers
Hounslow
2024.02 - 2024.05
- Handled telephone and in-person client enquiries, taking detailed messages and transferring calls.
- Processed and tracked incoming/outgoing legal correspondence and distributed case files.
- Maintained accurate data in legal and administrative systems.
- Prepared formal correspondence, reports, and presentations to support legal staff.
HR Administrator
Work Work Ltd
London
2022.06 - 2023.03
- Managed employment records covering recruitment, transfers, promotions, and terminations and meeting new collogues and helping them understand their first day during the induction.
- Conducted onboarding, processed right-to-work checks, and handled HR compliance documentation.
- Administered payroll, pensions, and employee benefit plans.
- Evaluated applicant eligibility and qualifications against licensing codes and employment standards.
- Interpreted and explained HR policies, laws, and procedures to employees.
- Designed and implemented recruitment strategies to meet staffing requirements.
Pupil Support Administrator
The Heathland School
Hounslow
2022.03 - 2022.05
- Maintained pupil records using SIMS and prepared attendance and activity reports.
- Produced official correspondence and certificates for students.
- Communicated with parents regarding student matters in a professional and timely manner.
Customer Service Specialist
Foundever
Kingston upon Thames
2021.09 - 2022.03
- Delivered high-quality customer service, handling enquiries and resolving account issues.
- Logged details of all calls and maintained accurate customer records.
- Developed rapport with clients, ensuring personalised and effective service.
- Gained strong knowledge of company policies and procedures to assist customers accurately.
HR Assistant
Work Work Ltd
London
2019.08 - 2020.03
- Supported recruitment processes, including shortlisting, interviews, and onboarding.
- Processed payroll and pension enrolments based on attendance calculations.
- Prepared employee records (new hires, terminations, disciplinary actions, compensation).
- Organised HR events such as training sessions and benefits enrolment.
- Conducted staff training on company policies and best practices.
Operations Administrator
Skynet Worldwide
Hounslow
2017.10 - 2019.06
- Oversaw daily operations, pricing, and forecasting to meet customer demand.
- Coordinated communication across departments, improving collaboration and efficiency.
- Mentored and coached team members to build a high-performing workplace.
- Aligned operational goals with company mission and values.
Retail Assistant
Sally Beauty
Hounslow
2017.05 - 2017.09
- Assisted customers in selecting products, providing tailored beauty/skincare advice.
- Promoted new product lines and increased sales through product knowledge.
- Ensured accurate pricing and merchandising to maximise sales.
- Prevented losses by maintaining vigilance and integrity.
Retail Assistant
BHS
Kingston
2016.06 - 2017.05
- Delivered excellent customer service, processed transactions, and promoted sales.
- Supported store presentation through merchandising and cleanliness.
- Ensured security and safety of customers and staff.
Education
LLB - Law with Business
University of Brighton
09/2014 - 07/2017
GCSEs - Maths, English language, Science and Additional Science
The Heathland School
Brighton, United Kingdom 09/2007 - 05/2011
A-Levels - English Literature, Chemistry and Psychology
The Heathland School
London 09/2011 - 06/2013
Skills
- Legal Administration (court communications, case support, letter drafting, applications)
- HR Processes (recruitment, onboarding, right-to-work checks, payroll, benefits, policies)
- School Administration (SIMS, student records, attendance, parent communication)
- Office & Operations Management (filing, scheduling, cross-department coordination)
- Customer Service (in-person, telephone, email, complaint handling, issue resolution)
- IT & Data Management (Microsoft Office Specialist, HRM, SIMS, reporting)
- Multilingual: English (C1 Advanced), Gujarati (B1), Hindi (B1)
Professional Experience
Featherstone Southall Clinic, Admin Check and Chat Assistant (Volunteer), 2025-11, 2026-01,
Assisted in managing patient appointments and communicated effectively to ensure attendance.
Updated patient information accurately in the System One database to maintain quality records.
Collaborated with nursing staff to coordinate home visit schedules efficiently.
Certification
- Microsoft Office Specialist (MOS)
- Gateway Level 2 Award in Digital & IT Skills
- Gateway Level 1 Award in Cybersecurity
- Safeguarding Vulnerable Children Level 3
Languages
English – Advanced (C1)
Gujarati – Intermediate (B1)
Hindi – Intermediate (B1)
References
References available upon request.
Timeline
Receptionist & Admin Assistant
Lawfare Solicitors
2024.02 - 2025.02
Administrative Clerk
Gull Law Chambers
2024.02 - 2024.05
HR Administrator
Work Work Ltd
2022.06 - 2023.03
Pupil Support Administrator
The Heathland School
2022.03 - 2022.05
Customer Service Specialist
Foundever
2021.09 - 2022.03
HR Assistant
Work Work Ltd
2019.08 - 2020.03
Operations Administrator
Skynet Worldwide
2017.10 - 2019.06
Retail Assistant
Sally Beauty
2017.05 - 2017.09
Retail Assistant
BHS
2016.06 - 2017.05
LLB - Law with Business
University of Brighton
09/2014 - 07/2017
GCSEs - Maths, English language, Science and Additional Science
The Heathland School
09/2007 - 05/2011
A-Levels - English Literature, Chemistry and Psychology
The Heathland School
09/2011 - 06/2013