DIVYA KUMARI
London
Summary
Customer-focused and enthusiastic retail professional with hands-on experience in fashion retail, sales. Experienced in assisting customers with styling advice, product selection, and creating positive shopping experiences. Successfully managed an independent women's clothing boutique and previously worked as a Sales Associate for American Eagle. Strong communication and interpersonal skills with a passion for fashion, customer engagement, and delivering excellent service. A confident and adaptable team player.
Overview
5
5
years of professional experience
Work History
Owner
Boutique Owner (SR DESGINS)
India
01.2023 - 12.2024
- Founded and managed an independent women's clothing boutique specialising in ready-to-wear, and custom-made designs. Provided styling advice, managed inventory, supplier relationships, merchandising, social media promotion, sales transactions and all business operations.
Sales Associate
American Eagle
Jammu, India
01.2021 - 01.2022
- Assisted customers in finding products, offering styling advice to enhance their shopping experience.
- Shared new products and promotions with customer to encourage sales.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Computer Programmer
Baldev Infotech
Jammu, India
08.2019 - 08.2020
- Supported database management, administrative processes, systems maintenance and project delivery with strong organisational and problem-solving skills.
Education
MSc - Psychology
University of Greenwich
London01-2025
Diploma - Criminal Psychology
Dr. B.R. Ambedkar Institute
Delhi01-2023
MA - English Literature
University of Jammu
01-2022
BA - Psychology & English
Parade College
Jammu01-2019
Skills
- Communication and interpersonal skills
- Customer service
- Fashion and styling
- Stock management and inventory control
- Cash handling and sales transactions
- Relationship-building
- Problem Solving
- Time management
Accomplishments
State Finalist - Miss India 2022, Selected as a State Finalist in one of India's most prestigious beauty pageants, professionalism, communication skills, fashion awareness and public engagement.
Languages
English
Hindi
Hobbies and Interests
- Fashion & Styling
- Retail Trends
- Customer Experience
- Personal Development
- Social Media Marketing
Timeline
Owner
Boutique Owner (SR DESGINS)
01.2023 - 12.2024
Sales Associate
American Eagle
01.2021 - 01.2022
Computer Programmer
Baldev Infotech
08.2019 - 08.2020
MSc - Psychology
University of Greenwich
Diploma - Criminal Psychology
Dr. B.R. Ambedkar Institute
MA - English Literature
University of Jammu
BA - Psychology & English
Parade College