Divya Krishnadass

Ensured production quality and effective packaging across all brewery processes.
Adhered to hygiene, safety, and efficiency protocols within brewery operations.
Collaborated with cross-functional teams to optimise workflows and enhance product consistency.
Developed hands-on skills in craft beer brewing within a fast-paced environment.

• Improved team communication by organising weekly meetings.
• Ensured workplace cleanliness with regular maintenance tasks.
• Displayed teamwork skills to improve overall productivity.
• Facilitated customer relations for increased brand loyalty.
• Delivered orders promptly, ensuring high levels of customer satisfaction.
• Handled difficult customers, resulting in conflict resolution.
• Provided excellent customer service to enhance business reputation.
• Maintained high standards of food hygiene, securing customer trust.

Engaging with clients using effective communication techniques, Fundamentals of baristas

Cake icing and cupcake frosting

Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service

Maintained excellent team relationships by helping colleagues during complicated customer calls

Dealt with complex complaints and angry customers professionally and politely

Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions. Directed customers to online resources to increase the convenience of purchasing.

Answered customer queries on new products, services, and sales offers to increase sales.

Processed transactions and handled cash, credit, and cheque payments