Divya Kaushik
Burgess hill,India
Summary
Dedicated and results-driven professional with 5 years of experience in HR and an Assistant Retail Store Manager. Passionate about leading teams, optimizing store operations, and delivering excellent customer service. Skilled in staff training, performance management, and inventory control. Seeking to bring strong leadership and organizational skills, driving both sales and community impact.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
PDSA Charity Shop
Burgess Hill, West Sussex
09.2024 - Current
- Support the Store Manager with the day to day running of the store and take full responsibility in their absence.
- Work closely with the Shop Manager to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data.
- Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect store values and contribute towards the success of the store by: Ensuring highest standard of customer service, Achieving targets, Maintaining a high standard of visual merchandising, Maximising sales through physical and digital channels, Supporting with the recruitment and development of volunteers, Achieving expectations within campaign activities, Working with the manager to generate stock
- Coach a team of volunteers, to be the best they can be encouraging new ideas and ways of doing things
- Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t.
Retail Volunteer
British Heart Foundation
Burgess Hill, West Sussex
07.2024 - 09.2024
- Helping customers on the shop floor & providing good all-round customer service
- Promoting the campaigns and any instore sales to customers
- Working on window and shop displays to make them look their best
- Keeping the shop tidy, clean and well organised – some light housekeeping
- Helping fellow volunteers and staff with customer queries
Senior Human Resources Executive - HRBP
HCL Technologies
Noida, India
02.2021 - 01.2023
- Analysing people data trends and recommending solutions to improve performance, retention and employee experience
- Partnering with internal/ external stakeholders and teams
- Driving talent management initiatives like 360-degree feedback and career progression
- End-to-end employee lifecycle and HR deliverables like performance management, promotion assessment, long service rewards and exit processes
- Employee Engagement activities - Designing and delivering employee engagement strategies
- Grievance Management Skilled in maintaining effective employee relations by acting as face of the department resolving everyday grievances within TAT time
- Prepare and share monthly reports in a timely manner
- Career development discussion with unit employees
- Responsible for activities like employee connect, Skip, AHM, RAG Conversion and tagging, Town Hall
Senior HR Executive
Next Education Pvt Ltd
Noida
01.2018 - 01.2021
- Managing end-to-end employee lifecycle and HR deliverables like performance management, promotion assessment, long service rewards, on-boarding and exit processes
- Talent Management & Development Competency in developing relationships with business stakeholders and leadership teams across geographies
- Provided day-to-day performance management guidance to line management (e.g
- Coaching, counselling, career development, disciplinary actions)
- Conducting focus group discussions to improve work relationships, build morale and increase productivity and retention
- Rewards and Recognition - Implementation of Sales and Membership incentive program, Monthly Membership Contest and Employee of the Month
- Employee Engagement - Designing and delivering employee engagement strategies for office and field employees PAN India
- Grievance Management Skilled in maintaining effective employee relations by acting as face of the department resolving everyday grievances through counseling sessions within TAT time
- Prepared reports by collecting, analysing, and summarizing data and trends
- On boarding & Induction to New Hires
Education
MBA - HR
Alliance University
BBA - HR
Bangalore University
Skills
- Employee Engagement
- Employee Relations
- Staff Management
- Microsoft Office
- Team Leadership
- Sales trend analysis
- Training and Development
- Customer Service
- Sales strategies
- Store Management
- Sales and marketing strategies
- Staff mentorship and training
- Cash-handling expertise
- Customer service
- inventory management
- Adaptability and organisational skills
Affiliations
- Travelling
- DIY Crafts
- Swimming
- Cooking
- Yoga
Timeline
Assistant Store Manager
PDSA Charity Shop
09.2024 - Current
Retail Volunteer
British Heart Foundation
07.2024 - 09.2024
Senior Human Resources Executive - HRBP
HCL Technologies
02.2021 - 01.2023
Senior HR Executive
Next Education Pvt Ltd
01.2018 - 01.2021
BBA - HR
Bangalore University
MBA - HR
Alliance University
Similar Profiles
SIMON BARRATTSIMON BARRATT
Community volunteer at PDSA Charity ShopCommunity volunteer at PDSA Charity Shop
Fariba BahraminezhadFariba Bahraminezhad
Volunteer Sales Assistant at Charity ShopVolunteer Sales Assistant at Charity Shop
Niamh RobinsonNiamh Robinson
Store Assistant at St John's Hospice (Charity shop)Store Assistant at St John's Hospice (Charity shop)
Charlotte Plumridge-ReochCharlotte Plumridge-Reoch
Transformation Office Analyst at Southern WaterTransformation Office Analyst at Southern Water
Hope MylesHope Myles
Care Assistant at Hilgay Care HomeCare Assistant at Hilgay Care Home