Divya Inani
General Merchandise Assistant
London
Summary
Dynamic professional with extensive experience at Amazon, specializing in quality control and client-focused strategies to enhance operations and drive sales growth. Proven track record of leveraging expertise in product display techniques and people management to achieve significant sales increases at Sainsbury's. Excels in fostering excellence through teamwork, effective communication, and innovative problem-solving, consistently ensuring successful project outcomes and high levels of customer satisfaction. Adept at developing strategic initiatives that align with organizational goals to deliver measurable results.
Overview
8
8
years of professional experience
3
3
Languages
3
3
years of post-secondary education
Work History
General Merchandise Assistant
SAINSBURY'S
London, England
03.2025 - Current
- Coordinated display strategies for promotions and seasonal changes across Habitat brand, homeware, and entertainment products.
- Ensured smooth operations through effective stock management, data upkeep, and addressing customer inquiries.
- Developed action plans to execute merchandising projects.
- Reorganized sales floor to meet company demands.
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Trading Assistant
SAINSBURY'S
09.2023 - 02.2025
- As a Trading Assistant, I was responsible for providing exceptional customer service at both tills and self-checkout stations, ensuring a seamless and efficient checkout experience for customers.
- My role involved managing daily stock replenishment, which required maintaining optimal stock levels and organising shelves to ensure product availability and presentation.
- I collaborated with team members to ensure the shop floor was tidy and well-organised, facilitating a pleasant shopping environment.
- I also assisted in handling customer inquiries and resolving any issues promptly, contributing to customer satisfaction and loyalty.
- Additionally, I supported promotional activities by setting up displays and ensuring promotional materials were accurately presented.
- My role required attention to detail, strong organisational skills, and the ability to multitask in a fast-paced retail environment.
- Trained new team members on customer service best practices and stock management techniques.
- Received 'Employee of the Month' award for outstanding performance and dedication.
Quality Auditor
AMAZON DEVELOPMENT CENTER
, India
08.2020 - 05.2023
- Successfully completed Making Great Hiring Decisions (MGHD) Training and actively participated in 15 interview loops as both an interviewer and observer.
- Played a pivotal role in the QPA (Quality Process Adherence) Training Team mentoring new hires on processes related to Selling Assistant and Brand Registry.
- Conducted training sessions for new hires on key skill sets.
- Contributed to multiple pilot programs, including: Global Andon Cord (GAC) Audits: Collaborated with a team of four associates to enhance the audit form and developed training materials for GAC audits, later added to the Knowledge Repository.
- Executive Selling Partner Relations (ESPR) Audits: Audited e-mails, calls, and chats specific to the India (IN) region.
- Initiated and led internal calibration meetings post-successful implementation of the GAC skill set to ensure consistent performance standards.
- Acted as a key member of the Appeals Resolver Group focusing on GAC and seller listing appeals.
- Identified and addressed process defects within Selling Assistant blurbs, improving operational efficiency.
- Contributed to the Audit Excellence Team (AET) Newsletter, supporting knowledge sharing and communication.
- Proactively identified and resolved issues in Standard Operating Procedures (SOPs), Help Pages, PWF Drafts.
- Contributed to the Normalization of Paragon Workflows and Tools Project by identifying seller-related information (e.g., contact details, email addresses, postal addresses) within associate tools.
- Streamlining workflows by eliminating repetitive steps in the Paragon process, improving efficiency and accuracy.
- Played a key role in a UPC Exemptions Project For India-based sellers, collaborating with a team of 20 members to address a backlog in Paragon.
- Successfully resolved over 70,000 contacts within three months, ensuring seamless seller support.
Selling Partner Support Associate
AMAZON DEVELOPMENT CENTER
09.2018 - 08.2020
- Proactively identified and resolved issues in Standard Operating Procedures (SOPs) and Amazon Help Pages.
- Contributed to the normalization of Paragon Workflows and Tools
- Project by identifying seller-related information (e.g., contact details, email addresses, postal addresses) within associate tools.
- Streamlining workflows by eliminating repetitive steps in the Paragon process, improving efficiency and accuracy.
- Played a key role in a UPC (Universal Product Code) Exemptions Project for India-based sellers, collaborating with a team of 20 members to address a backlog in Workflow.
- Successfully resolved over 70,000 contacts within three months, ensuring seamless seller support.
Education
MBA - Business Administration And Management
University Of East London
London, ENG05-2024
Bachelor of Arts - Commerce And Accounting
Badruka College of Commerce And Arts
Hyderabad 06.2015 - 05.2018
Skills
Microsoft Word
Effective written communication
Effective multitasking
People Management
Email management
Quality Control
E-Commerce experience
Time management
Customer service
Strategic task management
Merchandise display
Customer service
Strategic task management
Merchandise display
Timeline
General Merchandise Assistant
SAINSBURY'S
03.2025 - Current
Trading Assistant
SAINSBURY'S
09.2023 - 02.2025
Quality Auditor
AMAZON DEVELOPMENT CENTER
08.2020 - 05.2023
Selling Partner Support Associate
AMAZON DEVELOPMENT CENTER
09.2018 - 08.2020
Bachelor of Arts - Commerce And Accounting
Badruka College of Commerce And Arts
06.2015 - 05.2018
MBA - Business Administration And Management
University Of East London