Summary
Overview
Work History
Education
Skills
Timeline
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Divya Bharath

Devops Engineer
Reading,Berkshire

Summary

Detail -oriented team player with the knowledge od IT infrastructure enhancing system reliability and efficiency through scripting and automation.Proficient in Linux , CI/CD ,AWS and Kubernetes. Excel in high-pressure environments, offering top-tier application support and fostering seamless collaboration.

Overview

9
9
years of professional experience

Work History

DevOps Engineer

Every Matrix
07.2022 - Current
  • Researched and identified new technologies to use in agile development environment.
  • Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
  • Provided team support 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
  • Maintained version control systems like Git for seamless collaboration among developers and engineers during project lifecycles.
  • Coordinated deployments of new software, feature updates and fixes.
  • Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
  • Standardized configuration management practices using Ansible and Terraform for better visibility into infrastructure changes.
  • Experience in working on Kubernetes and Gitops technologies.
  • Improved code deployment efficiency by automating processes with CI/CD pipelines using Jenkins and Git.
  • Experience in working on AWS and Nutanix Hybrid Cloud.
  • Working on services like Ec2,Lambda,Cloudwatch,Ebs,IAM Policies,Eks andEcr.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Documented project design for reference and future use cases.

Linux System Engineer

Dell Technologies
03.2017 - 12.2019


  • Provided application and technical support to application for both backend and frontend environments, set up and managed linux servers. Wrote scripts to automate system updates
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.


Senior Customer Service Representative

Sixth Star Technologies
02.2016 - 02.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelors of Electronics And Communication - Engineering Technology

Jeppiar Institute of Technology
Chennai
05.2001 -

Skills

Application support

Timeline

DevOps Engineer

Every Matrix
07.2022 - Current

Linux System Engineer

Dell Technologies
03.2017 - 12.2019

Senior Customer Service Representative

Sixth Star Technologies
02.2016 - 02.2017

Bachelors of Electronics And Communication - Engineering Technology

Jeppiar Institute of Technology
05.2001 -
Divya BharathDevops Engineer