Divya Bharath
Devops Engineer
Reading,Berkshire
Summary
Detail -oriented team player with the knowledge od IT infrastructure enhancing system reliability and efficiency through scripting and automation.Proficient in Linux , CI/CD ,AWS and Kubernetes. Excel in high-pressure environments, offering top-tier application support and fostering seamless collaboration.
Overview
9
9
years of professional experience
Work History
DevOps Engineer
Every Matrix
London, United Kingdom
07.2022 - Current
- Researched and identified new technologies to use in agile development environment.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Provided team support 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
- Maintained version control systems like Git for seamless collaboration among developers and engineers during project lifecycles.
- Coordinated deployments of new software, feature updates and fixes.
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
- Standardized configuration management practices using Ansible and Terraform for better visibility into infrastructure changes.
- Experience in working on Kubernetes and Gitops technologies.
- Improved code deployment efficiency by automating processes with CI/CD pipelines using Jenkins and Git.
- Experience in working on AWS and Nutanix Hybrid Cloud.
- Working on services like Ec2,Lambda,Cloudwatch,Ebs,IAM Policies,Eks andEcr.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Documented project design for reference and future use cases.
Linux System Engineer
Dell Technologies
Chennai
03.2017 - 12.2019
- Provided application and technical support to application for both backend and frontend environments, set up and managed linux servers. Wrote scripts to automate system updates
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
Senior Customer Service Representative
Sixth Star Technologies
Chennai
02.2016 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelors of Electronics And Communication - Engineering Technology
Jeppiar Institute of Technology
Chennai 05.2001 -
Skills
Application support
Linux Operating System
Scripting -Python,Shell
IAC -Terraform, Ansible
Containerization Technologies
CI/CD(Jenkins, Argocd)
Monitoring and Logging
Kubernetes(Nke and Eks))
Amazon Web Services
JIRA,Confluence
Source and Version Control: Git, Github
System Administration
Timeline
DevOps Engineer
Every Matrix
07.2022 - Current
Linux System Engineer
Dell Technologies
03.2017 - 12.2019
Senior Customer Service Representative
Sixth Star Technologies
02.2016 - 02.2017
Bachelors of Electronics And Communication - Engineering Technology
Jeppiar Institute of Technology
05.2001 -