Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Divya Anand

Harrow,Middlesex

Summary

Experienced hospitality professional with focus on enhancing customer experiences and ensuring smooth daily operations. Create welcoming environments and handle customer interactions with ease, leveraging strong communication and problem-solving skills. Committed to maintaining high standards of service and contributing to team success.

Overview

1
1
year of professional experience

Work History

Team Lead front of house

Indiawaale
Hatch End, Harrow
03.2024 - 03.2025
  • Greeted guests warmly upon arrival, creating welcoming atmosphere.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Boosted sales by 30% with upselling techniques on premium spirits and cocktails.
  • Provided high quality service in fast paced environment , managing multiple tables or section and ensuring each guest needs are met promptly.
  • Managed reservations and seating arrangements to optimize guest flow and minimize waiting time.
  • Responsible for closing sale at end of day , ensuring accuracy in daily transactions and reporting any discrepancies.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Contributed to team success by maintaining cleanliness and organization in work areas.
  • Recommended menu items to guests, enhancing their dining experience.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.

Front of house team member

OPUZ KITCHEN
Watford, Hertfordshire
01.2024 - 03.2024
  • Assisted guests with queries or requests for optimal guest experience.
  • Established rapport with regular diners, fostering loyal client base.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Utilized upselling techniques to enhance guest experience and increase revenue , successfully boosting sales figure

Education

Master of Business Administration -

Northumbria university
Liverpool
09.2023 -

Skills

  • Upselling
  • Knowledge of allergen standards
  • Professionalism and etiquette
  • Customer Service
  • Problem solving
  • Attention to detail
  • Multitasking
  • Strong verbal and written communication

Accomplishments

Employee of the Month Indiawaale Sep 2024

Recognized for Outstanding Customer service and dedication to team collaboration, contributing to an increase in overall guest satisfaction and positive reviews .

Contributed to Positive customer feedback

Consistently received high praise from customers, resulting in numerous positive google reviews that enhanced the restaurant's reputation and visibility.

Timeline

Team Lead front of house

Indiawaale
03.2024 - 03.2025

Front of house team member

OPUZ KITCHEN
01.2024 - 03.2024

Master of Business Administration -

Northumbria university
09.2023 -

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Divya Anand