DIVINE GRACE MADERA
COTABATO CITY
Summary
Accomplished professional with expertise in procurement procedures, basic bookkeeping, and customer relations. Demonstrates proficiency in staff training and development, labor compliance, and policy and procedure modification. Skilled in database administration and human resources best practices, with a talent for presentation design.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
ADMINISTRATIVE OFFICER II
COTABATO SANITARIUM AND GENERAL HOSPITAL
COTABATO CITY
2022.10 - Current
- Supervise administrative staff attendance, duty rosters, and leave applications, reducing scheduling conflicts.
- Manage the end-to-end recruitment process for nursing, administrative, and technical staff, ensuring hiring requirements meet government policies.
- Acts as the primary point of contact for employee concerns.
- Updated and maintained employee records in the HR information System
- Scheduled and organized employee training sessions and workshops
- Process monthly payroll and facilitate mandatory benefits processing for all employees including contractual employees
- Update and enforce HR policies and procedures in alignment with Philippine labor code and hospital regulations.
- Supported HR department in preparing documentation for any mandatory audits.
ADMINISTRATIVE ASSISTANT II
DEPARTMENT OF EDUCATION DIVISION OF COTABATO CITY
COTABATO CITY
2017.06 - 2022.10
- Managed daily front office operations, helping faculty inquiries with professionalism.
- Prepared reports, memos, and presentations for school administrators.
- Maintained confidentiality of 201 files and updated employee database
- Coordinated end-to-end recruitment for teachers and non-teaching staff, scheduling interviews and conducting background checks
- Facilitated the onboarding process for new hires including ID processing, orientation and coordination with payroll team.
- Assisted in preparing documentation for DOLE compliance and mandatory benefits
- Organized faculty events including development workshops and general assemblies
ASSISTANT ADMIN
BSM ALUMINUM GLASS
COTABATO CITY
2016.04 - 2017.01
- Manage daily office operations including answering phone inquiries, welcoming clients and coordinating schedules.
- Assist in inventory count, procurement and billing.
- Performed data entry for incoming/outgoing invoices and maintained accurate records.
- Handled event logistics smoothly, ensuring successful company activities.
- Handled confidential information such as employee 201 files and customer information, maintaining discretion and integrity.
- Assisted with weekly payroll processing by collecting and validating daily time records and leave applications.
- Prepared and filed monthly statutory reports for SSS, HDMF, and PhilHealth.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE INC
PASAY CITY
2015.04 - 2016.03
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Processed customer refunds, ensuring it's compliance with company policies.
- Calmly attempt to resolve and de-escalate any issues.
- Respond to requests for assistance and/or possible processing payments.
- Track all call related information for reporting and auditing purposes.
- Upsell if required.
- Provide feedback on call issues
TECHNICAL ASSISTANT
EURO TOWERS INTERNATIONAL INC
DAVAOT CITy
2014.04 - 2015.03
- Organized and maintained a central database for technical specifications and construction drawings.
- Assisted project managers and architects in preparing technical reports and progress updates for management review.
- Coordinated with on-site engineers to track material inventory and ensure timely delivery of supplies.
- Assisted in adminitrastive workflows including scheduling technical briefings and processing permits as required.
- Observed site inspections to ensure compliance with architectural designs and safety standards.
Education
Master of Business Administration - PUBLIC ADMINISTRATION
ST. BENEDICT COLLEGE INC
Cotabato City 2018.06 - 2019.03
Bachelor of Science - ELECTRONICS AND COMMUNICATION ENGINEERING
NOTRE DAME UNIVERSITY
COTABATO CITy 2006.06 - 2012.03
Skills
- Procurement procedures
- Basic bookkeeping
- Customer relations
- Training and Development
- Regulatory compliance
- Policy and procedure modification
- Database administration
- Human resources best practices
- Presentation design
Certification
- CSC PROFESSIONAL
- ELECTRONICS TECHNICIAN
Languages
English
Intermediate
Timeline
ADMINISTRATIVE OFFICER II
COTABATO SANITARIUM AND GENERAL HOSPITAL
2022.10 - Current
Master of Business Administration - PUBLIC ADMINISTRATION
ST. BENEDICT COLLEGE INC
2018.06 - 2019.03
ADMINISTRATIVE ASSISTANT II
DEPARTMENT OF EDUCATION DIVISION OF COTABATO CITY
2017.06 - 2022.10
ASSISTANT ADMIN
BSM ALUMINUM GLASS
2016.04 - 2017.01
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE INC
2015.04 - 2016.03
TECHNICAL ASSISTANT
EURO TOWERS INTERNATIONAL INC
2014.04 - 2015.03
Bachelor of Science - ELECTRONICS AND COMMUNICATION ENGINEERING
NOTRE DAME UNIVERSITY
2006.06 - 2012.03