Your Name

• Assist and speak to clients regarding customize air travel needs in highly professional customer service.
• Reserve and ticket the reservations that have been made.
• Manage and assist internal corporate, staff booking and ticketing the air travel that is needed to/from our programs that operate on all 7 continents.
• Liase with Program Manager to make sure arrival/departure operates smoothly.
• Coordinate and book additional hotel and car reservations as requested by the passenger/guest.
• Able to read, understand and interpret airline contract, international ticketing and tariffs.
• Recommend with good judgement on flights with cost savings and most direct flights.
• First Emergency contact during on travel emergencies and delays of passengers and staff.
• Knowledge of airline GDS system (Sabre and Amadeus).
• Prepares and submit reports of airline ticket charges to accounting.
• Create Excel air passenger lists that are used in-house and by field staff.
• Highly detailed person in managing multiple accounting tasks such us spreadsheet reporting, Accounts receivable, Accounts payable, process payment, refunds, re-issue and cancellation, invoicing, credit card processing and CashPro Banking.
• Proficient in web-based look-up skills, typing accuracy and professional telephone etiquette with colleagues and clients.

• Act as the primary resource for all customer-related issues pertaining to the standards, implementation and delivery of the program documentation.
• Worked with clients to improve life choices and maximize benefits of programs. Verify accuracy and standard air cost guidelines prior to ticketing issuance.
• Worked with customers to understand needs and provide flight service. Respond service to email, voice mail & incoming calls regarding air and cruise policy and procedures.
• Follow guidelines and policy when responding/providing service and process work to email, voicemail and inbound call regardin documentation, immigration and online check in process.
• Resolved and increase customer satisfaction by resolving travel emergency problems and provided exceptional client support.
• Ensure and adhere to phone goals and performance objectives.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Primary goal is to put each and every Customer first and assiting Customers processing sales, suggesting add on sales, keeping department merchandise in stock and recovered stocking fashion, ad and basic merchandise on the sales floor and providing product information. Handle and follow-up on associate and customers concerns in the absence of the Manager.

Reports to Vice-President on Sales. Responsible for ensuring that the requirements of the clients are served. Meeting sales quota set by the Vice-President. Contacts clients service and keep them informed of the status of job. Scout suppliers/vendors for special materials to be used. Prepares sales promotional letter to prospective clients.